Ahmed Kamal Nasir

AT Citizen Facilitation Centre Sargodha in which there are number of public sector departments are working together to provide 150 Plus services under one roof

• The services include the issuance of CNIC cards, Domicile Certificate, Birth Certificate, Marriage Certificate, Divorce Certificate, Death Certificate, Family Registration Certificate, Driving Licenses, Motor Vehicle Registrations and Excise & Taxation etc
• Job Responsibilities:
• Provide assistance to Customer Service Officers and Customer Support Officer to ensure high levels of team effectiveness
• Implement the SOPs set by the Higher Management or Other Govt
• Departments
• Communicate and work together with Local Government Departments like Assistant Commissioner Office and Deputy Commissioner Officer regarding any discrepancy in citizen’s records
• Follow up the citizens applications under process with department by personally visiting the local government offices and concerned departments
• Coordinate with other Governments Departments like NADRA, Excise & Tax Dept. and Driving License Department and provide them assistance if needed
• Communicate properly the official instructions from H.O to staff regarding SOPs
• Collaborate effectively with departments to ensure that set goals are achieved by providing input into decision making and problem solving
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
• Keep record of all IT equipment’s & materials available in the office
• Delivers supplies and equipment’s to the concerned departments by receiving and transferring items
• Maintains inventory by conducting monthly physical counts, reconciling variances; inputting data
• Keep equipment’s operating by enforcing operation instructions; troubleshooting breakdowns and calling for repairing
• Data center installation and routine maintenance of network equipment’s
• Daily network and systems compliance, checking datacenter health
• Checking all CSRs gadgets like Camera, Biometric devices, Barcode Readers, Printers etc
• Ensuring VPN connectivity, DB backup and main link
• Maintenance of log books and complete billing records
• Drafting and submission of report of items being utilized with consultation of Manager
• Provide technical assistance to management by checking the IT equipment’s and data center under the supervision of DITC
• Perform all administrative tasks assigned by management
• Keep official communication, information and records confidential.

• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints; provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents
• Entering customer and account data from source documents within time limits.

• The day-to-day work of a software tester includes meeting with clients for a walk-through of software to be tested
• The tester responds with a testing plan that covers all functions and potential user actions
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Generate reports, store completed work in designated locations and perform backup operations
• Research and obtain further information for incomplete documents
• Scan documents and print files, when needed.