Ahmed Farah
Banker
Summary
Versatile Teller Manager with Islamic Banking degree and proven customer service expertise. Managed teller services for large metropolitan bank and contributed to substantial account growth during past year. Excellent operations management and communications skills enabled achievement of positive results.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
4
4
Languages
Work History
Teller Manager
Bank of Somaliland
Hargeisa, Somaliland
04.2019 - Current
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Complied with established internal controls and policies.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
- Supported financial director with special projects and additional job duties.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Manager at Hajj Department
Daallo Airline
Hargeisa
08.2016 - 03.2017
- Resolved problems, improved operations and provided exceptional service.
- Onboarded new temps by entering employee information into systems.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Used coordination and planning skills to achieve results according to schedule.
- Created plans and communicated deadlines to complete projects on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Operator
Somaliland National Electoral Commission (NEC)
Hargeisa
03.2015 - 06.2016
- Initiated and documented preliminary investigations according to specific guidelines.
- Drafted reports detailing machine production outputs and material quantities.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Loaded, unloaded and transported heavy materials to designated warehouse locations.
- Performed inspections and routine maintenance on equipment.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Recorded production errors, accidents and discarded pieces for supervisor review.
- Performed quality checks to identify finish discrepancies.
Education
Master of Arts - Ms Finance
Bahria University
Islamabad, Pakistan 03.2022 - Current
Certificate - Commercial Banking And Credit Analysis
Corporate Finance Institute
Islamabad, Pakistan 04.2022 - 09.2022
Bachelor of Science - Islamic Economics And Banking
Beder International Banking
Hargeisa, Somaliland 02.2016 - 10.2019
Certificate - Islamic Microfinance
Beder Institute of Research & Development
Hargeisa, Somaliland 03.2018 - 04.2018
Certificate - Islamic Insurance - Takaful
Beder Institute For Research & Development
Hargeisa, Somaliland 04.2018 - 05.2018
Certificate - Personal Strategic Planning
Noon Center For Training & Development
Khartoum, Sudan 11.2017 - 12.2022
Diploma - Data Entry & Data Analysis
Yaza Research Center
Hargeisa, Somaliland 11.2016 - 12.2016
Diploma - Islamic Studies
Mahad Imam Ibnu-Baz
Hargeisa, Somaliland 01.2014 - 12.2015
Diploma - English
Bilal Language College
Hargeisa, Somaliland 09.2012 - 07.2013
Diploma - Computer And Information Sciences
Sidam College
Hargeisa Somaliland 05.2013 - 06.2014
High School Diploma -
Al-irshad Secendary School
Hargeisa, Somaliland 02.2012 - 11.2015
Skills
Financial analysis and reporting
Timeline
Certificate - Commercial Banking And Credit Analysis
Corporate Finance Institute
04.2022 - 09.2022
Master of Arts - Ms Finance
Bahria University
03.2022 - Current
Teller Manager
Bank of Somaliland
04.2019 - Current
Certificate - Islamic Insurance - Takaful
Beder Institute For Research & Development
04.2018 - 05.2018
Certificate - Islamic Microfinance
Beder Institute of Research & Development
03.2018 - 04.2018
Certificate - Personal Strategic Planning
Noon Center For Training & Development
11.2017 - 12.2022
Diploma - Data Entry & Data Analysis
Yaza Research Center
11.2016 - 12.2016
Manager at Hajj Department
Daallo Airline
08.2016 - 03.2017
Bachelor of Science - Islamic Economics And Banking
Beder International Banking
02.2016 - 10.2019
Operator
Somaliland National Electoral Commission (NEC)
03.2015 - 06.2016
Diploma - Islamic Studies
Mahad Imam Ibnu-Baz
01.2014 - 12.2015
Diploma - Computer And Information Sciences
Sidam College
05.2013 - 06.2014
Diploma - English
Bilal Language College
09.2012 - 07.2013
High School Diploma -
Al-irshad Secendary School
02.2012 - 11.2015
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