Working within the U.S and international debt collections and legal industry. I am a passionate individual with a strong appetite for personal growth and development. A professional with a keen interest in business development and clients assistance through new strategies. Managing the large amount of Commercial and consumer clients. Employing the best methodology to continuously improves the area of business which i am handling. My current focus is to provide the top notch assistance to B2B industry. Dealing with high value complex commercial cases and sensitive consumer cases. I am also managing many big clients across all the continents. I am also involved to assist legal team with the claims that have high chances of recouping debts through litigations.
Hi, I’m
Ahmed Bin Shakir Zia
Portfolio Manager
Lahore,Punjab
Summary
Overview
5
years of professional experience
7
years of post-secondary education
4
Certificates
2
Languages
Work History
Cedar FinancialLahore, Punjab
Portfolio Manager
07.2020 - Current
Job overview
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, and assured all KPI's are met on daily basis.
- Facilitated portfolio performance review and implemented new strategies.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Developed rebalancing strategies to minimize risk exposures.
- Communicated market developments, portfolio changes and annual performance information to clients.
Cedar FinancialLahore, Punjab
Commercial Collections Account Manager
06.2018 - 07.2020
Job overview
- Obtained agreement on potential balance payoff and payment terms within guideline limits
- Kept company-sensitive documents secure
- Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information
- Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances
- Initiated repossession process or service disconnection upon failure of other collection methods
- Processed debtor payments and updated accounts to reflect new balance
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Deployed automated system tracking and skip tracing to locate hard-to- find, re-located consumers
- Used coordination and planning skills to achieve results according to schedule.
Cedars FinancialLahore, Punjab
Consumer Collections Account Manager
12.2016 - 06.2018
Job overview
- Used scripted conversation prompts to convey current account information and obtain payments
- Used skip tracing and other techniques to locate debtors
- Achieved performance goals on consistent basis
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Worked with customer to create debt repayment plan based on current financial condition
- Listened to customers and negotiated solutions that met creditor and debtor needs
- Identified issues, analyzed information and provided solutions to problems
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
University of PunjabLahore, Pakistan
BBA from Business Administration And Management
08.2016 - 06.2020
University Overview
Punjab Board of Technical Education Faisalabad, Pakistan
D.A.E from Food Technology
09.2013 - 03.2016
University Overview
Board of Intermediate And Secondary EducationShorkot Cantt, Pakistan
Matriculation
01.2012 - 01.2013
University Overview
Skills
Presentation skills
Certification
FDCPA (Fair Debt Collections Practices & Act)
Timeline
Portfolio Manager
Cedar Financial
07.2020 - Current
Commercial Collections Account Manager
Cedar Financial
06.2018 - 07.2020
Consumer Collections Account Manager
Cedars Financial
12.2016 - 06.2018
FDCPA (Fair Debt Collections Practices & Act)
12-2016
HIPPA (Health Insurance Portability & Accountability Act)tability
12-2016
Information Security
12-2016
Consumer Psychology
12-2016
University of Punjab
BBA from Business Administration And Management
08.2016 - 06.2020
Punjab Board of Technical Education
D.A.E from Food Technology
09.2013 - 03.2016
Board of Intermediate And Secondary Education
Matriculation
01.2012 - 01.2013
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