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Detail-oriented IT Support Engineer with strong skills in hardware troubleshooting, network connectivity, and documentation management. Committed to delivering exceptional technical support to enhance system performance and user satisfaction.

Results-driven IT Support Engineer with expertise in ticketing system management, technical support, and problem-solving. Committed to enhancing IT processes and delivering exceptional user support. Proactive IT Support Engineer skilled in diagnosing network issues and improving support workflows. Known for effective communication and collaboration, contributing to enhanced IT support processes and increased productivity. Detail-oriented IT Support Engineer with a strong background in user account management and system security compliance. Dedicated to resolving escalated support requests and ensuring top-notch customer satisfaction.

Knowledgeable IT team member with background setting up, maintaining and repairing user stations. Equipped to work independently on diverse support projects and keep impeccable records. Offers expert troubleshooting, critical thinking and problem-solving abilities.
Whilst also working at Keys I have been given the opportunity to work with the Inclusion and Diversity Committee which has developed me into a driven individual with deep commitment to fostering inclusive and equitable environments, demonstrating leadership and strategic thinking. Skilled in communication and conflict resolution, bringing valuable insights into team dynamics and organisational culture..

Detail-oriented IT Support Engineer skilled in Active Directory, network security, and VPN configuration. Proven ability to troubleshoot technical issues and enhance user experience through effective communication.

Meticulous Network Engineer offers expertise in hardware and software troubleshooting. Reduces corporate vulnerabilities with stringent security and disaster recovery planning. Proactive problem-solver with excellent file management skills.

Ahmed Taha

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IT Support Engineer

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IT Support Engineer

Master of Science -

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