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Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Results-driven IT Support Engineer with 8 years of experience in IT support, infrastructure management, and network security. Skilled in leading teams, optimizing IT operations, and implementing technology solutions to improve business efficiency. Expertise in Microsoft technologies, Windows, Printers, Access Points, and MikroTik, with a solid background in network, hardware, and software troubleshooting. A proactive leader with strong communication and collaboration skills, able to bridge the gap between technical teams and business needs. Experienced in team training, vendor coordination, and ensuring smooth IT operations. Committed to enhancing cybersecurity, driving digital transformation, and aligning IT with business goals. Ensured effective coordination between clients, vendors, and internal teams, delivering projects on time and meeting client expectations. Led a team in the installation and configuration of IT infrastructure, including computers, printers, routers, firewalls, switches, and telephone systems. Independently communicated with clients, conducting meetings to understand their IT requirements and ensuring smooth installation and setup. Possess a foundational understanding of Fortinet firewall implementation and configuration, including policy creation, VLAN and interface management. Provided technical consultation and support, addressing client concerns and ensuring optimal performance of IT systems. Delivered exceptional customer service and achieved positive outcomes.

Experienced professional with focus on network and systems engineering. Specialises in optimising network performance and maintaining system integrity through advanced troubleshooting and security measures. Capable of enhancing system reliability and supporting business operations through innovative solutions and proactive maintenance.

Experienced IT professional with extensive expertise in technical support, software development, and system administration. Proven leadership in managing complex projects and optimizing IT infrastructure using AWS and Cisco Networks. Skilled in problem-solving and committed to continuous learning to stay ahead in technology trends. Holds certifications in AWS Solutions Architecture and Cisco DevNet.

Ahmed Taha

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IT Support Engineer

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IT Support Engineer

Master of Science -

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