Trevelling, Swimming and Football Current Affairs and World Politics
Ahmed Naseer
Head Of Student Support & Disability Services, Lecturer In Business
London
Summary
I am dedicated to fostering an inclusive and supportive learning environment that is open, collegial, equitable and diverse while fully aligning with company culture. I completed my project at LSST, where I standardised Student Support & Wellbeing and Disability Services across all campuses. Led SSW team on the pastoral support to all students, ensuring students have access to all resources and services that are prompt and consistent to make their academic journey enjoyable. I won the Best Campus award in my first year as Associate dean. Delivered virtual lectures and seminars on enterprise, Innovation, creativity, Project Management, and international and strategic management topics to higher education students. Create successful online discussion forum lessons with colleagues to enhance distance learning teaching and learning framework. Self-motivated Head of SSW brings proven leadership, organizational and customer relations skills.Proactive and meticulous Head of SSW with over 10 years of experience in HE industry.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Student Support Manager, Lead of Student Disability
London School of Science And Technology
06.2021 - 02.2025
- Provided effective administrative support and leadership, overseeing the strategic development of inclusive and embedded campus services
- Responsible for operational management of the Student Support and supporting students' overall physical, mental and social well-being and the quality of the student experience
- Developed standards, processes, and documentation for Student Support Services
- Participate actively in university boards and committees while promoting student attendance, retention, and advancement
- Effective communication with employees, students, university partners and other external stakeholders
- Foster a welcoming, inclusive, and shared learning environment across campuses
- Organised Student Union structure, conducted staff training, and enhanced services at LSST
- Developed disability support and raised DSA student participation to 7% to reach the 10% OfS target for upcoming intakes
- Advise on improvements to facilities, equipment, and staff
- Guided staff on academic regulations and quality assurance
- Developed and implemented a strategic plan for Student Support Services that supports the college's continued growth in a highly competitive HE division and prepared reports for the executive committee
- Led and developed student support and well-being services to align with college strategic priorities and was responsible for preparing policies, procedures, and operational frameworks to deliver the highest standards and exceptional service and quality support
- Developed and Managed sessions and trained SSW staff with the right skills and knowledge to provide practical support services to enhance SSW support across campuses
- Ensuring SSW staff provide professional, impartial, and confidential advice and support to all students on a range of services available, including student learning difficulties and challenges
- Ensured college and staff provided a supportive and inclusive environment for all students, including those with learning difficulties and mental health challenges
- Ensured the SSW team followed procedures and maintained documents to meet internal and external audits and compliance with the Data Protection Act 1998 within the college governance structure
Academic Dean, Academic Coordinator & Interviewer, Lecturer in Business
LSST & FSB Luton campuses, UWL & BNU and BSU
01.2020 - 06.2023
- Deliver virtual lectures and seminars on enterprise, Innovation, creativity, Project Management, and international and strategic management topics to higher education students
- Create successful online discussion forum lessons with colleagues to enhance distance learning teaching and learning framework
- Schedule regular meetings with students (Virtually) to understand educational desires, identify current issues, and provide advice on academic, career, and vocational plans
- Collaborates closely with colleagues to continuously improve academic delivery
- This includes responding to various daily inquiries to support the delivery of courses, assessments, meetings, events, and employee development
- Effective communication with employees, students, university or college partners, and other external stakeholders is integral to the function, along with planning, administration, assisting academic staff in following protocols, and building internal processes
- Supervise academic Support Officers, ensuring students get all the extra help they need through a flexible schedule of tutorials, workshops, academic one-to-one sessions, and professional development planning
Head of Student Support Services
London School of Science and Technology
01.2017 - 12.2019
- Managed Student Support and Disability Services, overseeing strategic and operational aspects
- Lead counselling and academic advising to help students achieve their goals
- Planned and coordinated educational policy while supporting the Student Support team
- Develop programs for students with learning difficulties and support welfare, retention, withdrawals, deferrals, and disciplinary cases to enhance student experience
- Supervise a team handling 10,000 annual inquiries and delivering SSS training
- Develop and document standards and processes for student support services
- Attend and chair cross-campus meetings, panels, and committees
- Support the Examinations Board, Academic Board, and Registry
- Stay updated on universities' policies, immigration rules, and student support regulations
- Representing the college with universities and agencies like OfS, QAA, HEFCE, and SFE
- Enhance student enrichment and ensure their voice influences college decisions
- Provide one-on-one support for students with disabilities and health issues
Head of Attendance
London School of Science & Technology
10.2016 - 12.2019
- Managed attendance team across campuses and liaised with academic deans, the head of the registry, and the data manager regarding overall student attendance records every month and every term chair of the student attendance panel
- Liaise with course leaders, Deans, and the registry department to process course withdrawals, suspensions, and terminations
- Contribute to the development and preparation of students' handbooks and other related program materials ensure consistent delivery and service across partners and colleges
- Overall, I manage student attendance monitoring systems via SMS and work with academic teams and partner universities to ensure that student data, records, and assessments are monitored and delivered promptly and accurately
Student Support Coordinator
London School of Science & Technology
09.2014 - 12.2016
- Liaised with the Principal, student union president, students, academic team, and the wider community
- Demonstrated skills and experience in training, advising, mentoring and staff supervision
- Attended many fairs to promote services to students, academics, and employers
- Prepared quarterly reports for the committees and department meetings
- Develop and maintain communication systems between student services and other departments
- Manage students' records, attendance, academic progression, and quarterly performance and improve student retention
School Attendance Officer
London School of Science & Technology
09.2014 - 09.2016
- Performed and supervised tasks by guidelines, accepted practice, and school attendance policy
- Maintained, entered, and retrieved attendance records from the school SMS system and provided regular attendance reports to relevant program leaders
- Liaised with course leaders, heads of the departments, and tutors regarding students' attendance and ensured compliance with UKVI Immigration (Student Finance England) and QAA regulations
- Dealt with students via telephone and face to face
- Generated attendance reports to check student personal tagging
- Updated records and replied to student engagement emails regularly
Education
PG Certificate - Learning and Teaching in Higher Education
Anglia Ruskin University
09.2022 - 05.2023
Master of Educational Leadership and Management - undefined
La Trobe University
09.2019 - 01.2021
Master of Business Administration - undefined
University of Northampton
09.2017 - 06.2018
Extended Diploma - undefined
Strategic Management & Leadership Level 7
09.2015 - 06.2016
Bachelor of Commerce - undefined
University of Mumbai
09.2000 - 06.2003
UK Immigration Law - undefined
City University London
09.2009 - 06.2010
Skills
MS Office 365 & Student SMS systems
Leadership and Time Management
Decisive Decision-making
Policy enforcement
Quality controls
Stakeholder management
Leading team meetings
Performance management
Training and mentoring
Staff management
Work Planning and Prioritization
Retention strategies
Personal Information
- Gender: Male
- Nationality: British
- Driving License: Full UK Driving Licence
Awards
- Best London Elephant and Castle Campus Award, 2021
- Outstanding Contribution Awards
- 2019
- 2024
Interests
Timeline
PG Certificate - Learning and Teaching in Higher Education
Anglia Ruskin University
09.2022 - 05.2023
Student Support Manager, Lead of Student Disability
London School of Science And Technology
06.2021 - 02.2025
Academic Dean, Academic Coordinator & Interviewer, Lecturer in Business
LSST & FSB Luton campuses, UWL & BNU and BSU
01.2020 - 06.2023
Master of Educational Leadership and Management - undefined
La Trobe University
09.2019 - 01.2021
Master of Business Administration - undefined
University of Northampton
09.2017 - 06.2018
Head of Student Support Services
London School of Science and Technology
01.2017 - 12.2019
Head of Attendance
London School of Science & Technology
10.2016 - 12.2019
Extended Diploma - undefined
Strategic Management & Leadership Level 7
09.2015 - 06.2016
Student Support Coordinator
London School of Science & Technology
09.2014 - 12.2016
School Attendance Officer
London School of Science & Technology
09.2014 - 09.2016
UK Immigration Law - undefined
City University London
09.2009 - 06.2010
Bachelor of Commerce - undefined
University of Mumbai
09.2000 - 06.2003