Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Extracurricular Activities
Timeline
Generic
Osama Tariq

Osama Tariq

Lahore

Summary

Business professional with a strong work ethic and proven leadership capabilities. Experienced in managing teams, controlling budgets, and implementing growth initiatives to enhance brand visibility. Demonstrated success in driving productivity and optimizing processes for operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of Operations

Kokoro Cleaning Service
Las Vegas, NV
12.2023 - Current
  • Directed the operations and logistics of a SMB business.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Created policies and procedures for improved workflow processes.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Developed training programs for new employees as well as existing staff members.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Established operational guidelines and identified opportunities for improvement.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Forecasted customer demand to set prices or credit terms for goods or services.

CEO & Director

The Gimmick Society
Lahore
11.2019 - Current
  • The Gimmick Society is a digital marketing agency providing marketing solutions to local and international clients across the globe
  • We take pride in our quality social media marketing strategies and implementation
  • This has helped us to achieve higher goals day by day
  • Executing the right marketing and sales metrics has enabled us to land big clients like Hardees Pakistan, Club 313, Pearl Group of Industries, Leather Amore (Norway), Silky Waves Tribe (Norway), and ShopexLive (USA).

Manager of Operations

The Ecom Experts
London
02.2022 - 11.2023
  • In November 2022, lead the team to bring in £220,000 worth of business through cold calling and marketed qualifying leads
  • Before this company was closing an average of £120,000 every month
  • Until today the team has been successfully achieving an average of £165,000 per month in revenue
  • Running a Sales team with sub-departments of Warming, Setters, Closers, and Follow up
  • Before I joined the company there were only Closers in the Sales department
  • Lead a sales team by providing guidance, training, and mentorship, setting sales quotas and goals, creating sales plans, analyzing data, assigning sales territories, and building their team
  • Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
  • Setting individual sales targets with the sales team
  • Coordinating with marketing on lead generation
  • Developing sales team through motivation, counseling, and product knowledge education
  • Understand our ideal customers and how they relate to our products
  • Bringing automation into the business by introducing Slack, Dialer, and CRM
  • Daily stats and profits calculation as well.
  • Assisted in developing policies and procedures that improved customer satisfaction ratings.
  • Implemented customer service standards across all departments in the organization.
  • Conducted regular performance reviews with direct reports.

Senior Sales Manager

Motive
Lahore
02.2021 - 02.2022
  • Team overachieved a monthly quota of $200,000 in the month of July 2021
  • My team brought in a total of $327,000 and this was also recognized by the leadership
  • In November 2021 I solely closed revenue worth $43,220 which was recognized by the SMB leadership
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish the business from competitors
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
  • Educated clients on new products or services to increase customer engagement with the brand
  • Listened attentively to client feedback to create stronger relations and shape business.

Senior Quality Assurance Analyst

E-telequote Insurance (TRG)
Lahore
03.2017 - 09.2020
  • Helped the company achieve better pay-through rates
  • In 2018 PTR was 64% and in 2019 with the help of the team and licensed agent's consistent coaching, PTR increased to 87%
  • Sales per day also increased in my tenure by assuring the quality of more than 700 licensed agents in the United States
  • Working on most occurring errors and avoiding fatal helped us to increase SPD by 31% in 2020
  • Design, implement, and improve company quality standards
  • Analyze data in order to find areas for growth
  • Assist in the recruiting process
  • Training, motivating, coaching, and correcting employees to ensure that standards are met
  • Create reports to track progress
  • Formulate strategies to increase productivity
  • Review processes in order to ensure that they align with current trends.

Education

BSC: Applied Accounting -

Oxford Brooks University (ACCA)
London
10.2018

A' Levels -

Beaconhouse School System
Lahore
07.2013

O' Levels -

Beaconhouse School System
Lahore
05.2010

Skills

  • Tracking and reporting on quality metrics
  • Managing vital quality control initiatives, compliance concerns, audits, and operational processes and procedures within corporate guidelines
  • Teams-to design new test methods to meet customer goals and realize continuous improvement
  • Communicating and collaborating with cross teams-including business development Finance, tech and Marketing
  • Training, mentoring, and leading QA team members to ensure full understanding of internal procedures and drive effective Integration of processes
  • Demonstrating outstanding analytical, staff leadership, problem-solving, and communication abilities
  • Proficient in Microsoft Word, Excel, Access, PowerPoint
  • Capable of understanding and learning things quickly whether it's a team-based task or individual task
  • Fluent English speaking and understanding is no problem at all
  • Managing teams, processes, and strategic programs to drive continuous quality improvement through audits and special projects
  • Analyzing data and orchestrating project implementations
  • Ensuring compliance with QA and CMS guidelines
  • Leadership training
  • Cost Control
  • Resource Allocation
  • Process Improvements
  • Operations Oversight
  • Process Improvement
  • Risk Mitigation
  • Schedule oversight
  • Quality Assurance
  • Performance Analysis
  • Workforce Planning
  • Business Management
  • Schedule Management

Certification

  • HIPPA, 06/2019, Health Insurance Portability and Accountability Act
  • Google Marketing, 08/2017, Complete Marketing Knowlege and Analytics study

Personal Information

Date of Birth: 05/09/1993

Languages

  • English
  • Urdu

Extracurricular Activities

Member of the BSS cricket team Member of the Football team at EME club Law Moot Society LUMS Participated in Business Idea of the year at Ali institute Member of Gym Khana club, Lahore President at Tricon Village Youth wing Member of Oxford finance society.

Timeline

Director of Operations

Kokoro Cleaning Service
12.2023 - Current

Manager of Operations

The Ecom Experts
02.2022 - 11.2023

Senior Sales Manager

Motive
02.2021 - 02.2022

CEO & Director

The Gimmick Society
11.2019 - Current

Senior Quality Assurance Analyst

E-telequote Insurance (TRG)
03.2017 - 09.2020

BSC: Applied Accounting -

Oxford Brooks University (ACCA)

A' Levels -

Beaconhouse School System

O' Levels -

Beaconhouse School System

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Osama Tariq