Ahmad Raza Butt
Sales Center Expert
Lahore
Summary
Accomplished in elevating operational efficiencies and spearheading strategic sales initiatives at IBEX Digital, Aimed to excel in operations management and team leadership. With 16 years of tenure is marked by nurturing key client relationships, driving substantial revenue growth, and fostering a culture of excellence in customer service, achieving notable repeat business rates.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sr. Manager Sales Center OPS
IBEX Digital
Lahore , Punjab
2011.05 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held 8-10 weekly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
Manager of Engagement
IBEX Digital
2017.07 - 2022.07
- Cultivated a culture of collaboration within the team, enabling seamless execution of project deliverables at each stage of the engagement process.
- Collaborated with sales teams to identify new business opportunities and expand the company's client base.
- Conducted comprehensive analyses of industry trends and competitor strategies to inform strategic planning efforts.
- Consulted with teams on established best practices and process improvements.
QAE/Supervisor/Lead/Calibration Coordinator
IBEX Digital
Lahore , Punjab
2013.06 - 2017.07
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Sales Executive
IBEX Digital
Lahore , Punjab
2011.05 - 2013.07
- Achieved sales goals and service targets by cultivating and securing new customer relationships. answered 100+ calls on daily basis
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Sales Executive
Ovex Technologies
Lahore , Pakistan
2008.03 - 2010.11
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- taking 80-100+ calls on daily basis. making outbound calls to ensure great customer experience and success.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
Some College (No Degree) - Hospitality Management
EASTERN MEDITERRANEAN UNIVERSITY
Cyprus 2006.03 - 2007.09
Bachelor of Science - Computer Sciences
INSTITUTE OF LEADERSHIP MANAGEMENT
Lahore 2002.02 - 2005.12
Skills
Talent Development
Accomplishments
- 2024 participated in bodybuilding competition Lahore Pakistan
- 2004: 1stPlace in Running Championship
- 2006: Best sportsman of the year (EMU CRICKET FOUNDATION, CYPRUS)
- 2006: 3rd Place Fun Marathon (EMU, CYPRUS)
- 2006: Gold Medalist (PAKISTAN TEAM, EAST MEDITERRANEAN OLYMPICS, CYPRUS)
- 2006: 2ndplace for University Case study (CYPRUS)
- 1999-2001 played U-19 camp Pakistan
Languages
Urdu, English, Turkish, Punjabi
Native language
English
Proficient
C2
Turkish
Advanced
C1
Punjabi
Proficient
C2
Urdu
Proficient
C2
Certification
Train The Trainer Stress Management conflict Management Sales Effectiveness Information & Security Risk Management Leadership Development and Training Compliance and Security HIPAA & FWA
Cricket Body Building/Training coaching football hiking/climbing Reading music historic Places
Played a lot of Cricket at school then club level got selected back in 1999-2000 U-19 camp for Pakistan cricket team. did bodybuilding Mr.Lahore 2022-2023 event got 4th position. i do training and coaching for other individuals at the gum. i love traveling visiting historic places explore the world. love hiking doing tracking for days love nature. listening music, reading books.
Timeline
Manager of Engagement
IBEX Digital
2017.07 - 2022.07
QAE/Supervisor/Lead/Calibration Coordinator
IBEX Digital
2013.06 - 2017.07
Sr. Manager Sales Center OPS
IBEX Digital
2011.05 - Current
Sales Executive
IBEX Digital
2011.05 - 2013.07
Sales Executive
Ovex Technologies
2008.03 - 2010.11
Some College (No Degree) - Hospitality Management
EASTERN MEDITERRANEAN UNIVERSITY
2006.03 - 2007.09
Bachelor of Science - Computer Sciences
INSTITUTE OF LEADERSHIP MANAGEMENT
2002.02 - 2005.12
Train The Trainer Stress Management conflict Management Sales Effectiveness Information & Security Risk Management Leadership Development and Training Compliance and Security HIPAA & FWA
Similar Profiles
Usama UmairUsama Umair
Human Resources Manager at IBEX GLOBAL INCORPHuman Resources Manager at IBEX GLOBAL INCORP
Kaden BombitaKaden Bombita
Sales Representative at Ibex TrailersSales Representative at Ibex Trailers
Bailey SantillanBailey Santillan
Member Services Specialist at IBEX GlobalMember Services Specialist at IBEX Global