Ahmad Bilal Abdul Wahid

• Served as a servant leader, fostering effective team environments and relationships with Product Owners and dependent teams.
• Implemented prioritization of open communication and transparency with a focus on predictability, quality delivery, and continuous improvement.
• Managed Agile development projects, ensuring creative and efficient collaboration within Scrum teams.
• Scheduled meetings, facilitated retrospectives, and coordinated sprint planning
• Implemented Agile principles and values, successfully mediating conflicts and promoting effective problem-solving.
• Implemented Agile and Lean methodologies to optimize team performance
• Identify risks and remove impediments promptly, promoting Agile engineering practices
• Foster team development and career growth, collaborating closely with stakeholders
• Proactively manage processes and policies for smooth project execution and continuous improvement

• Focused on motivation, Client Success, and facilitating team empowerment to achieve goals
• Define and Implement company wide Roles and Responsibilities Matrix
• Transformed CSM team responsibilities from reactive support to proactive engagements with International Clients
• Promoted CSM role to become a Trusted Technological Advisor and strategic partner internally and externally
• Develop high quality Client relationships with increased client retention
• Promoted Internal Professionalism, CSM Playbooks adoption, leverage InvoHub data to improve Client’s portfolio
• Promoted Client Engagement Models for Solve Client Queries and advised.

• Agile Software Development
• SDLC Project Management and Product Development
• Business requirement analysis and process optimization
• Creation of software requirements specifications & technical concepts
• Process Design and Automation, Implementation (Salesforce Best Practice)
• Business process integration
• Optimizing UX in Salesforce Sales and Marketing Clouds
• Service Design
• Atlassian Jira Workflow Creation
• Atlassian Jira Administrator.

• App Store Optimization
• User Acquisition Management
• Ad Network Campaign Management & Optimization
• Ad Network Mediation
• Developing Marketing Techniques
• Decision Making
• Growth Hacking
• Game Design Documentation.

• Creating effective relationships with existing clients and new partners
• Market and sell already established routes
• Sign up new clients and suppliers to capture new markets in South Asia, Africa
• Facilitate interconnect agreements between the clients and TDL
• Negotiate and agree to commercial terms with the clients
• Financial Arrangement between Clients and TDL
• Manage escalation in case of any technical, quality or billing related issues
• Managed the Wholesale Carrier Business (A-Z)
• Managed a portfolio of existing 65 interconnected international Clients
• Successfully revamped International Wholesale business and made it profitable
• Developed processes, procedures and policies to streamline communication between business, technical and support teams
• Established effective Client and business relationships with new & existing clients to ensure sustainable growth
• Devised sales and pricing strategies catering to client product demands & frequent market changes, to ensure consistent revenue streams and maximized gross margins.

Worked with Web Development team, architects
and developed applications per the approved functional specification

• Architects and builds databases to approved functional specification
• Performs IT-related web server management tasks
• Oversees, leads and supports team of developers to ensure that are that all of the above functions are completed in timely and quality manner
• Conducts inter-departmental meetings and acts as a technical adviser to team members in other departments
• Stays apprised of new and emerging technology, creative and programming application for potential use for clients
• Active participation in mergers and acquisitions with relation to web development processes and procedures. Plans and acquires new environments as necessary.
• Participates in business development activities.
• Performs other duties as assigned

Collaborate with peers on product definition, design, UI look, feel and flow, as well as determining best techniques for test and validation of the designs and final products