AHMAD ZUBAIR
Islamabad
Summary
Performance-driven Data Analyst with over 13 years of experience aligning systems with business intelligence, policies, and regulatory standards. Expertise in delivering results based on sound overall business judgment while interfacing and consulting on various business processes. Strong background in Internal Audit Process Automation and Revenue Assurance with over 6 years of hands-on experience.
Overview
13
13
years of professional experience
Work History
MANAGER FRAUD INVESTIGATIONS
PTCL GROUP
03.2025 - Current
- In this role, I led a continuous auditing initiative focusing on the most critical and recurring audit segments across the organization.
- Designed and implemented automated risk detection mechanisms across 3 audit domains (Risk, Internal Audit and Investigations).
- Delivered root cause analysis based on 6 reports supported by data-driven evidence, leading to process improvements and enhanced internal controls.
- Ensured all analytical processes complied with organizational policies.
ASSISTANT MANAGER REVENUE ASSURANCE
ZONG - CHINA MOBILE PAKISTAN
06.2023 - 03.2025
- In this job role, I worked on designing, developing, and implementing fraud management controls across multiple revenue streams in accordance with regulatory guidelines.
- Minimized grey traffic by 87% by developing and implementing effective detection strategies and establishing a customer behavior analysis dashboards (based on product utility and recharge).
- Developed ETL pipelines to automate CDR extraction, transformation, and loading, to improve efficiency and reduce manual effort. Using ETL, grey traffic detection was reduced to 35 minutes.
- Risk assessment of new/existing products and suggest recommendations on risk treatment strategy for prevention and reduction of frauds.
SENIOR EXECUTIVE REVENUE ASSURANCE
ZONG - CHINA MOBILE PAKISTAN
02.2022 - 05.2023
- Working as a Fraud Analyst, I am responsible for identifying ongoing fraud by auditing data generated by fraudsters. To maximize audit identification capabilities and minimize the possibility of fraud, I perform ETL on customer activities and normalize data in an easy to work with data format.
- Observing Fraud Patterns and updating the existing systemic checks to avoid malpractice by business partners or customers looking to get benefits from system loopholes or unidentified gaps.
- Trend analysis on fraudulent activities, customer behavioral analysis and revenue exposures in terms of fake commission accomplishments using AI and ML to automate detections.
- Refinement of automated controls to proactively identify, report and block any fraudulent activity within the network to minimize the financial losses.
EXECUTIVE INTERNAL AUDIT
ZONG - CHINA MOBILE PAKISTAN
03.2019 - 01.2022
- Working as an Executive Internal Auditor, I performed data analysis to determine trends, anomalies and calculated the potential revenue losses in the aspect of fraudulent activities.
- In this job role, I was working with Automation and Reporting of fraud detection mechanism:
- Design and develop fraud management automated controls to identify reports, minimize and put necessary checks in the system ensuring future protection to various revenue streams.
- Designed a targeted approach for reporting and controlling risks with products and business processes which were identified to be used by fraudsters resulting in a financial loss to the organization. Based on these identifications, recommendations were put in place for prevention and reduction of revenue leakage was ensured.
OSS ENGINEER
ZONG - CHINA MOBILE PAKISTAN
01.2014 - 01.2019
- Worked as a Project Manager for the development and implementation of a comprehensive database covering configurational information for Telco equipment from the network.
- Steered efforts towards maintaining and auditing the database with updated configurationally and inventory file information daily.
SHIFT LEAD NETWORK OPERATIONS CENTER
ZONG - CHINA MOBILE PAKISTAN
07.2012 - 12.2013
- Exercised hands-on approach and controls for swiftly escalating and responding to network-related critical issues along with the generation of the network performance reports.
- Worked by applying critical thinking skills in decision making and facilitating Network Monitoring team members on all access and core network domains for network monitoring and outage escalation plus rectification.
Education
Bachelor of Science - TELECOM
SZABIST
Islamabad06-2008
Skills
- Oracle SQL
- Gauss DB
- Teradata
- Power BI
- Hadoop
- Hive
Timeline
MANAGER FRAUD INVESTIGATIONS
PTCL GROUP
03.2025 - Current
ASSISTANT MANAGER REVENUE ASSURANCE
ZONG - CHINA MOBILE PAKISTAN
06.2023 - 03.2025
SENIOR EXECUTIVE REVENUE ASSURANCE
ZONG - CHINA MOBILE PAKISTAN
02.2022 - 05.2023
EXECUTIVE INTERNAL AUDIT
ZONG - CHINA MOBILE PAKISTAN
03.2019 - 01.2022
OSS ENGINEER
ZONG - CHINA MOBILE PAKISTAN
01.2014 - 01.2019
SHIFT LEAD NETWORK OPERATIONS CENTER
ZONG - CHINA MOBILE PAKISTAN
07.2012 - 12.2013
Bachelor of Science - TELECOM
SZABIST
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