Ms Office
Ahmad Waqas
Customer Service Representative
Lahore
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. With extensive experience monitoring and maintaining service standards and call handling thresholds. Conscientious and personable supervisor with strong understanding of principles and procedures relating to customer service. Committed to contributing to superior service, maximum revenue generation and high productivity. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative Team Lead
Turbo Debt
Lahore
01.2020 - Current
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Assessed customer service data to identify and address improvement opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Implemented company policies and procedures for professional, cohesive customer care.
Import and Sales Manager
MMYZ International
Lahore
07.2013 - 12.2019
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Increased sales volume and expanded product line to new retailers.
- Drove sales by developing multi-million dollar contract sales.
- Implemented systems and procedures to increase sales.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Organized promotional events and interacted with community to increase sales volume.
Import Manager And sales Manager
Al-Aqsa Super Market
Lahore
07.2007 - 06.2013
- Shadman market
- Import and Sales Manager and shipment handling from China.
- Contact with local market clients to improve the sales and deliveries to Super stores like Metro Cash & Carry and MAF Hyper Star.
- Oversaw timely and accurate Paksitan Customs filings and related documents to facilitate communications flow.
- Served as expert point-of-contact for internal and external questions and issues dealing with import operations to drive consistent communication.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Supported import metrics around import functions and drove continuous performance improvements.
- Coordinated and negotiated contracts to facilitate freight movements.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Researched and prepared product cost and trade compliance reviews for clients.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
Office Administrative Assistant
AA Builders
Lahore
08.2006 - 06.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Education
Bachelor's degree - Computer and Information Sciences and Support Services
Premier Collage of Computer Scince
09.2001 - 06.2005
Computer and Information Sciences and Support
Lahore city Collage
01.1999 - 01.2001
Matric - Computer Science
Co-ed Public High School
Lahore, Pakistan 04.1997 - 04.1998
Skills
Sales expertise
Stock management
Order fulfillment
Key stakeholder relationship building
CRM
Money handling abilities
Professional telephone demeanor
International sales support
Report preparation
Shipping procedures understanding
Multi-line phone talent
Warehousing functions
Retail store support
Service standard compliance
Strategic sales knowledge
Staff education and training
Receiving support
Complaint resolution
Key holder experience
Software
Vanillasoft
Adobe
Livechat
Google Drive
CRM
Interests
Cricket
Swimming
Reading latest Tech news
Esports
Timeline
Customer Service Representative Team Lead
Turbo Debt
01.2020 - Current
Import and Sales Manager
MMYZ International
07.2013 - 12.2019
Import Manager And sales Manager
Al-Aqsa Super Market
07.2007 - 06.2013
Office Administrative Assistant
AA Builders
08.2006 - 06.2013
Bachelor's degree - Computer and Information Sciences and Support Services
Premier Collage of Computer Scince
09.2001 - 06.2005
Computer and Information Sciences and Support
Lahore city Collage
01.1999 - 01.2001
Matric - Computer Science
Co-ed Public High School
04.1997 - 04.1998