Ahmad Sohail

• Primary technical contact for critical services such as NADRA, PTCL, 1Link SDRS/FTDH/SFTP etc.
• Responsible for managing VDC of Finja and OPay.
• Possessed technical knowledge to troubleshoot and coordination with service providers for resolution of technical issues and ensure seamless operation.
• Initiated and participated meetings with relevant external parties and China IT team.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Managed and maintained the all offices network infrastructure, including firewalls, wireless controllers and ISP.
• Monitored network performance, identify potential areas for improvement, and implement solutions to optimize network efficiency.

● Web Help Desk support to users using ticketing system (Solar Winds/Manage Engine) within the organization for timely resolution of majority issues organization wide.

● Active Directory Administration(Windows ID Creation, Computer name creation, User password reset, Group policy implementation).

● To manage the network connectivity

● Troubleshooting software related issues

● Windows Installation, Configuration, Domain Joining.

● Desktop/Laptop hardware/software troubleshooting.

● LaserJet, Pay Order and Deposit Slip printer’s installation and troubleshooting.

● E-mail client configuration & support (Microsoft Outlook & Outlook Express).

● Managing Call Centre Issues

● Hardware Vendor management

● Coordination with security teams for vulnerability reduction in operating systems

● CCTV and IP Camera Infrastructure Designing

● CCTV and IP Camera Configuration

● NVR/DVR/XVR Configuration

● CCTV and IP Camera Installation

● Camera Monitoring System Management

● CCTV/IPC troubleshooting

● Network troubleshooting

• Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
• Designed and deployed effective IT solutions for increased productivity and streamlined operations.
• Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
• Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.