Ahmad Saeed

As a Customer Support Officer at PKOLS and FIKSU Solutions, an esteemed IT firm specializing in software solutions for data storage, I focus on ensuring customer satisfaction and optimal software functionality. My responsibilities include:

• Addressing and resolving customer inquiries regarding our flagship product, INDEL software.
• Providing timely and effective solutions to client issues.
• Offering comprehensive assistance and troubleshooting to ensure seamless user experiences.
• Interfacing directly with clients to foster strong relationships and ensure satisfaction with our software suite.
• Ensuring optimal functionality and performance of INDEL software for a diverse clientele.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed strong communication and organizational skills through working on group projects.
• Identified issues, analyzed information and provided solutions to problems.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new technology and software applications.
• Proven ability to develop and implement creative solutions to complex problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Investigated and resolved customer inquiries and complaints quickly.
• Listened to customers' questions and concerns to provide answers or responses.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Proven ability to learn quickly and adapt to new situations.