Ahmad Raza Cheema
Senior WordPress Developer
Lahore
Summary
Dynamic Program Manager and WordPress Developer with a proven track record at Zemotify, specializing in theme development and strategic planning. Expert in leveraging PHP and team leadership to drive project completion and enhance operational efficiency. Achieved significant improvements in program delivery and customer satisfaction, demonstrating strong partnership development and technical prowess.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Program Manager
Zemotify
08.2024 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed and maintained logistics workflows, procedures and reports.
- Built teams to address project goals and objectives for multiple projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Interacted with customers and clients to identify business needs and requirements.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
WordPress Developer
CubeWP
09.2023 - 08.2024
- Developed and implemented WordPress sites, themes and plugins.
- Maximized site performance with regular updates, security measures, and optimization techniques.
- Customized e-commerce solutions for online businesses using WooCommerce plugin integration.
- Designed responsive, mobile-first websites from design concepts.
- Installed required plugins and additional coding to fit final design and functionality requirements.
- Delivered mobile-responsive websites by incorporating responsive design principles and CSS frameworks.
- Improved client satisfaction by providing timely maintenance and troubleshooting support for WordPress sites.
- Enhanced website functionality by implementing custom WordPress themes and plugins.
- Converted PSD files into custom WordPress themes.
- Optimized website loading speeds through careful evaluation of installed plugins and efficient use of caching mechanisms.
- Collaborated with cross-functional teams to ensure seamless integration of web designs and back-end functionalities.
- Teamed with design and project developers to understand project scope and offer elegant, creative and scalable solutions.
- Migrated existing websites to WordPress platform without loss of data or functionality, streamlining content updates for clients.
- Streamlined content management for clients through the development of user-friendly WordPress templates.
- Generated WordPress themes and integrated OTS plugins for expanded functionality.
- Developed user-friendly admin panels for easy content management, resulting in increased productivity for clients.
- Converted design assets into component-based HTML, CSS and JavaScript.
- Collaborated with end users on project specifications, strategy and execution to build new WordPress pages and update existing ones.
- Stayed up-to-date with industry trends and emerging technologies, ensuring the delivery of cutting-edge WordPress solutions for clients.
- Created and updated re-usable code libraries to streamline WordPress development cycle.
- Leveraged strong understanding of WordPress core to manipulate admin and theme components.
- Used Chrome Inspector and Firebug to debug live sites.
- Reviewed application requirements and interface designs and provided feedback on feasibility.
- Referenced web analytics reporting to enhance designs and improve site performance.
- Provided timely resolution to reported website problems by integrating new solutions into existing platforms.
- Utilized API integrations to enhance website features and provide users with a seamless experience across various applications.
- Implemented secure user authentication systems to protect sensitive data on client websites.
- Conducted wireframe and content reviews with clients as part of iterative design process.
- Contributed to the development of an internal library of reusable code snippets, increasing efficiency within the team during project development.
- Developed user-friendly web forms with validation and error handling.
- Optimized web applications for speed, scalability and security.
- Designed and executed security measures such as firewalls and encryption.
- Created powerful Content Management Systems to serve as interface for client.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
WordPress Developer
Listingpro Theme
02.2020 - 08.2023
- Developed and implemented WordPress sites, themes and plugins.
- Maximized site performance with regular updates, security measures, and optimization techniques.
- Customized e-commerce solutions for online businesses using WooCommerce plugin integration.
- Designed responsive, mobile-first websites from design concepts.
- Installed required plugins and additional coding to fit final design and functionality requirements.
- Delivered mobile-responsive websites by incorporating responsive design principles and CSS frameworks.
- Improved client satisfaction by providing timely maintenance and troubleshooting support for WordPress sites.
- Enhanced website functionality by implementing custom WordPress themes and plugins.
- Converted PSD files into custom WordPress themes.
- Optimized website loading speeds through careful evaluation of installed plugins and efficient use of caching mechanisms.
- Collaborated with cross-functional teams to ensure seamless integration of web designs and back-end functionalities.
- Teamed with design and project developers to understand project scope and offer elegant, creative and scalable solutions.
- Migrated existing websites to WordPress platform without loss of data or functionality, streamlining content updates for clients.
- Streamlined content management for clients through the development of user-friendly WordPress templates.
- Generated WordPress themes and integrated OTS plugins for expanded functionality.
- Developed user-friendly admin panels for easy content management, resulting in increased productivity for clients.
- Converted design assets into component-based HTML, CSS and JavaScript.
- Provided training sessions to clients on how to effectively manage their WordPress sites independently, empowering them to take control of their online presence.
- Delivered quality commercial websites that met coding standards and cross-browser compatibilities.
- Ensured consistent brand identity across multiple platforms by creating cohesive WordPress themes based on client specifications.
- Collaborated with end users on project specifications, strategy and execution to build new WordPress pages and update existing ones.
- Stayed up-to-date with industry trends and emerging technologies, ensuring the delivery of cutting-edge WordPress solutions for clients.
- Advised clients on best practices for website security, backup strategies, and future platform updates.
- Created and updated re-usable code libraries to streamline WordPress development cycle.
- Leveraged strong understanding of WordPress core to manipulate admin and theme components.
- Designed and implemented website from initial concept, site architecture and wire frames to finished deliverable.
- Used Chrome Inspector and Firebug to debug live sites.
- Implemented and assessed performance of SEO best practices.
- Reviewed application requirements and interface designs and provided feedback on feasibility.
- Conducted thorough testing to identify and resolve bugs, ensuring optimal site performance across various devices and browsers.
- Referenced web analytics reporting to enhance designs and improve site performance.
- Developed and implemented SEO and AB testing strategies to improve effectiveness of marketing efforts.
- Contributed to the development of an internal library of reusable code snippets, increasing efficiency within the team during project development.
- Developed user-friendly web forms with validation and error handling.
- Optimized web applications for speed, scalability and security.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface.
Customer Support Engineer
Cridio Studio
04.2018 - 08.2020
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
- Answered incoming support inquiries via chat, phone and email.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Established a knowledge base of common issues, enabling faster resolutions and empowering customers with self-help resources.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Played an instrumental role in retaining key accounts by ensuring prompt resolution of escalated issues and maintaining strong communication throughout the process.
- Assisted in creating a culture of continuous improvement within the Customer Support department through proactive recommendations on process optimization.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Developed comprehensive troubleshooting guides for common issues, resulting in quicker problem-solving for clients.
- Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.
- Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Implemented a feedback loop with customers to continually improve support experience and exceed expectations.
- Collaborated with cross-functional teams to improve product quality and reduce customer complaints.
Education
Bachelor Of Computer Science - Computer And Information Sciences
National University of Computer & Emerging Science
Lahore, Punjab, Pakistan 05.2020
Skills
Website maintenance
Technical documentation development
MySQL database management
Domain management
Website migration
PHP programming
Website optimization
JavaScript and jQuery
WordPress REST API
Plugin development
Shortcode development
Database development
Responsive web design
Front-end programming: HTML5, CSS3, AJAX
Front-end skills: HTML, CSS
Wordpress
API integrations
Multilingual websites
Page builder expertise
Timeline
Program Manager
Zemotify
08.2024 - Current
WordPress Developer
CubeWP
09.2023 - 08.2024
WordPress Developer
Listingpro Theme
02.2020 - 08.2023
Customer Support Engineer
Cridio Studio
04.2018 - 08.2020
Bachelor Of Computer Science - Computer And Information Sciences
National University of Computer & Emerging Science