Ahmad Naqvi
Partner Development Representative
Islamabad
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings four years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Partner Development Representative
Phi IT Consulting (DigitalOcean)
01.2022 - Current
- Increased partner satisfaction through timely response to inquiries and resolving issues efficiently.
- Identified potential partners by researching industry trends and evaluating their alignment with company goals.
- Facilitated successful onboarding of new partners, providing essential training and resources for seamless integration.
- Strengthened partner relationships by effectively communicating product updates and addressing concerns.
- Provided ongoing support to existing partners by assisting them in onboarding of their new customers.
Program Manager
Touchstone Communications
5 2022 - 10.2022
- Researched industry best practices in support of training development and program content.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Coached team members on productivity strategies to accomplish challenging goals.
- Participated in pilot tests and revised programs based on feedback and results.
- Built teams to address project goals and objectives for multiple projects.
- Developed and maintained logistics workflows, procedures and reports.
Assistant Manager
Touchstone Communications
01.2021 - 04.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Developed strategy to increase sales and drive profits.
Team Lead
Touchstone Communications
01.2020 - 01.2021
- Tracked receipts, employee hours and inventory movements.
- Reported on updates to project specifications and progress.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Audited team performance and compliance with CCPA and TCPA standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in techniques necessary to complete job tasks.
Customer Services Associate
Touchstone Communications
02.2018 - 01.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
AutoCAD Operator
Technicon Inc
01.2017 - 01.2018
- Developed CAD drawings from hand sketches, verbal instructions and site visits.
- Calculated mathematical formulae to develop and design detailed specifications for components and machinery with computer assistance.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
- Supported project team in design process to update details of each project.
- Calculated dimensions and allowances with accurate precision for project specifications.
Education
Bachelor of Arts - Legal Studies
University of London
London, United Kingdom 02.2021 - Current
Associate of Arts - German Language And Literature
National University of Modern Languages
Islamabad, Pakistan 02.2017 - 02.2018
High School Diploma -
Islamabad Model College For Boys
Islamabad, Pakistan 05.2014 - 05.2016
Skills
Documentation proficiency
Performance monitoring
Team leadership and direction
Program leadership
CRM equipment proficiency
Policy and procedure improvements
Proficient in Microsoft Office
Project Management
Customer and personnel training
Operations management
Certification
ISO 2015 Certified Quality Operations Manager
Timeline
NUST Management Training & Learning (LEADS) Program
09-2022
Partner Development Representative
Phi IT Consulting (DigitalOcean)
01.2022 - Current
ISO 2015 Certified Quality Operations Manager
07-2021
Bachelor of Arts - Legal Studies
University of London
02.2021 - Current
Assistant Manager
Touchstone Communications
01.2021 - 04.2022
Team Lead
Touchstone Communications
01.2020 - 01.2021
Customer Services Associate
Touchstone Communications
02.2018 - 01.2020
Basic Life Support (Medical Association of North America & Lifesavers Foundation)
08-2017
Associate of Arts - German Language And Literature
National University of Modern Languages
02.2017 - 02.2018
AutoCAD Operator
Technicon Inc
01.2017 - 01.2018
High School Diploma -
Islamabad Model College For Boys
05.2014 - 05.2016
Program Manager
Touchstone Communications
5 2022 - 10.2022