Complaint resolution
Ahmad Hassan
Customer Service Representative
Dubai
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks effectively. Committed to building and maintaining professional relationships to drive business profitability and achieve exceptional results.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative
Noor Al Fajar Visa Consultancy
10.2023 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Call Centre Agent
Call Centre Service
11.2023 - 02.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Identified upselling opportunities to increase revenue generation.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Lab Receptionist
Al Makkah Labs
04.2021 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Superior Group Of Colleges
Sargodha, Punjab, Pakistan 04.2001 -
Skills
Call center experience
Microsoft Excel
Scheduling
Customer satisfaction measurement
CRM software proficiency
Staff education and training
Problem-solving abilities
Multitasking Abilities
Customer service excellence
Certification
Certified Graphic Designer
10-2023
Certified E commerce Specialist
08-2023
Timeline
Call Centre Agent
Call Centre Service
11.2023 - 02.2024
Customer Service Representative
Noor Al Fajar Visa Consultancy
10.2023 - 03.2024
Certified Graphic Designer
10-2023
Certified E commerce Specialist
08-2023
Lab Receptionist
Al Makkah Labs
04.2021 - 03.2023
High School Diploma -
Superior Group Of Colleges
04.2001 -
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