Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ahmad Hafeez

Lahore, Punjab

Summary

Skilled Sales and Customer Service Representative with proven track record in driving sales growth and enhancing customer satisfaction. Possess strong communication and problem-solving abilities, adept at building lasting relationships and delivering tailored solutions. Focused on achieving targets and improving customer retention, bringing value through proactive engagement and reliable support.

Overview

2
2
years of professional experience

Work History

Sales Representative

TECH HARBOUR PVT. LTD
01.2025 - Current
  • Increased sales targets by developing and maintaining strong relationships with new and existing customers for Energy Sales.
  • Informed customers of promotions and special offers to increase sales and revenue.
  • Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
  • Built diverse and consistent sales portfolio.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Representative

R.B TECH PVT. LTD.
05.2024 - 12.2024
  • Built exceptional customer satisfaction by delivering friendly service.
  • Achieved company targets by implementing successful sales strategies.
  • Resolved customer issues and complaints with quick-thinking problem-solving.
  • Generated sales by prospecting leads, cold calling and closing deals.

Customer Support Executive

DETRAL SOLUTIONS PVT. LTD.
06.2023 - 04.2024
  • Effectively managed customer complaints about Amazon orders, providing smart solutions or escalating to management.
  • Managed a high volume of inbound calls, maintaining a calm and professional demeanor under pressure.
  • Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
  • Answered incoming phone calls with professionalism and warmth.
  • Listened to customers' questions and concerns to provide answers or responses.

Education

Associate of Arts - GSC

BISE LAHORE
01-2023

Skills

  • Customer Service
  • Customer relations
  • Sales reporting
  • Verbal and oral communication
  • Customer service systems
  • Data Entry
  • Client engagement
  • Call centre experience
  • Billing systems
  • Order processing

Languages

English
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Timeline

Sales Representative

TECH HARBOUR PVT. LTD
01.2025 - Current

Sales Representative

R.B TECH PVT. LTD.
05.2024 - 12.2024

Customer Support Executive

DETRAL SOLUTIONS PVT. LTD.
06.2023 - 04.2024

Associate of Arts - GSC

BISE LAHORE

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