AHMAD AYOOB
Bahawalpur
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Dedicated in customer service with extensive experience in the Tourism industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Manager
PIZZA LOGIST
BAHAWALPUR
09.2024 - 02.2025
- Managed and supervised a team of kitchen and floor staff to ensure smooth operations during shifts
- Ensured excellence customer service by handling complaints, resolving issues, and maintain customer satisfaction
- Monitored daily operations, including inventory management, order accuracy, and kitchen workflow
- Assisted in achieving sales target through up-selling and managing promotional activities
- Manage cash handling, daily sales report, and financial transaction at the front of the house
- Created and managed staff schedules to ensure adequate coverage during peak hours minimizing over-staffing and labor cost
- Ensured that all pizzas and menu items met quality standards before being served to customers
Guest Care Manager (GSM)
CHEZIOUS RESTURANT
LAHORE
01.2024 - 08.2024
- Managed and supervised a team of kitchen and floor staff to ensure smooth operations during shifts
- Ensured excellence customer service by handling complaints, resolving issues, and maintain customer satisfaction
- Monitored daily operations, including inventory management, order accuracy, and kitchen workflow
- Assisted in achieving sales target through up-selling and managing promotional activities
- Manage cash handling, daily sales report, and financial transaction at the front of the house
- Created and managed staff schedules to ensure adequate coverage during peak hours minimizing over-staffing and labor cost
- Ensured that all pizzas and menu items met quality standards before being served to customers
Crew Trainer
McDonald s
Bahawalpur
09.2020 - 12.2023
- Prioritize guest satisfaction by addressing customer needs, concerns, and complaints promptly
- Train new and existing employees on customer service, food safety, hygiene, and operational procedures
- Develop training programs that align with McDonald’s standards and ensure consistent delivery of service
- Oversee daily operations related to guest care, ensuring smooth service flow
- Coordinate with kitchen staff to ensure timely delivery of orders, maintaining order accuracy and speed
- Lead by example and motivate the team to provide exceptional service
- Maintain food quality, safety, and hygiene in accordance with McDonald's global standards
- Ensure that all service and safety protocols are being followed consistently
- Regularly monitor performance and service delivery, making adjustments as needed
Education
BS - Zoology
Islamia University of Bahawalpur
BahawalpurIntermediate - FSc Pre-Medical
Punjab College
BahawalpurSkills
- Retail Operations Management
- Team Leadership & Staff Supervision
- Customer Service Excellence
- Inventory Control & Stock Management
- Sales Trend Analysis & Strategy Development
- Promotional Events Coordination
- Microsoft Office Suite (Word, Excel, Outlook)
- Effective Communication & Organization
Languages
English
Upper intermediate (B2)
A1
Timeline
Manager
PIZZA LOGIST
09.2024 - 02.2025
Guest Care Manager (GSM)
CHEZIOUS RESTURANT
01.2024 - 08.2024
Crew Trainer
McDonald s
09.2020 - 12.2023
BS - Zoology
Islamia University of Bahawalpur
Intermediate - FSc Pre-Medical
Punjab College
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