Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmad Awan

Lahore

Summary

Forward-thinking Call Center Supervisor dedicated to training and mentoring staff to effectively resolve caller inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and caller satisfaction. Dedicated to optimizing times and service quality with a collaborative and analytical approach. Proficient in typical customer needs, behaviors and preferences, as well as recordkeeping requirements and performance strategies. Educates agents on call control and enhancing customer experiences.

Overview

5
5
years of professional experience

Work History

Call Center Representative

JD Gabble
Lahore, Pakistan
12.2023 - 06.2024
  • Answered incoming customer calls and provided product and service information.
  • Provided timely feedback on customer concerns and issues.
  • Followed-up with customers to ensure their satisfaction with the service received.
  • Maximized sales opportunities on each call by using effective selling techniques.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Call Center Sales Representative

Aniverx
Lahore, Pakistan
02.2022 - 11.2022
  • Produced sales documents, finalized deals and filed records.
  • Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Achieved established sales targets by generating new customer accounts.
  • Followed up on sales leads through outbound calling.

CSR, Sales

Transdata International
Lahore, Pakistan
04.2019 - 12.2021
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Created detailed reports regarding sales performance metrics such as daily call volumes and average handle time.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Education

BBA - B.com

Punjab University
Lahore
04-2021

Skills

  • Team Management
  • Written Communication
  • Public Speaking
  • MS Office
  • Customer Service
  • Calm Under Pressure
  • Data Entry
  • Call Control
  • Quality Assurance
  • Technical Support
  • Sales closing
  • Interpersonal Skills
  • Customer Support
  • Inbound Phone Call Management
  • Sales expertise
  • Call handling
  • [Product or Service] expertise
  • Call Center Customer Service
  • Quality control optimization
  • Call Monitoring
  • Training delivery
  • Employee Motivation
  • Training Management
  • Staff Motivation
  • Lead Generation
  • Goal Setting
  • Customer Targeting
  • Time Management
  • Marketing Strategies
  • Sales Pitches
  • Outbound Calling
  • Problem-solving abilities
  • Inbound and outbound calls

Timeline

Call Center Representative

JD Gabble
12.2023 - 06.2024

Call Center Sales Representative

Aniverx
02.2022 - 11.2022

CSR, Sales

Transdata International
04.2019 - 12.2021

BBA - B.com

Punjab University

Similar Profiles

CREATE PROFILE
Ahmad Awan