Afzal Khan
Network & System Administrator
Karachi
Summary
Highly accomplished and technically-advanced Information Security & Network professional with over 12 years of experience... Meticulous System Administrator with experience in Microsoft system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences. Driven Systems Administrator with 12 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Network & System Administrator
Alchemdia Information Solution Private Limited
09.2021 - Current
- Evaluated emerging technologies for relevance within organization's infrastructure, making recommendations based on potential benefits or risks involved with adoption/integration processes.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Increased efficiency in workplace by ensuring seamless integration of new applications into existing systems.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Spearheaded management of Network Infrastructure with required Security protocols, policies, and procedures, ensuring seamless Network Operations and meeting agreed SLAs with Management.
- Directed Assets Management including Anti-Virus Server, Administration & management of Internet Firewall.
- Managed VoIP Server and Call Center Solutions, optimizing Predictive Dialing and IVR functionalities.
- Facilitated PSEB Registration & Renewals for both Company & Call Center, overseeing ISP Management and Employees Desktop Monitoring.
- Provided leadership and guidance to team members on implementation and auditing techniques.
- Played key role in explaining purpose of Information Security Management System (ISMS) to all levels of organization, ensuring compliance with ISO 27001 standards.
- Led operational audits of various business areas, testing design and effectiveness of internal controls and making recommendations for improvement.
- Contributed to remote audit best practices and performed administrative duties as delegated by Department Management.
- Improved security measures by conducting vulnerability assessments and applying necessary patches
- Streamlined network operations by automating routine tasks using advanced scripting techniques
- Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed
- Diagnosed and resolved hardware and software issues
- Analyzed network traffic and performance metrics to optimize system performance
- Designed and evaluated WAN and LAN connectivity technologies
- Evaluated software products to determine compatibility with existing systems
- Implemented, developed and tested installation and update of file servers, print servers and application servers
System And Network Administrator (AVP)
Technado Pvt. Ltd
12.2016 - 09.2021
- Spearheaded the management of Network Infrastructure with required Security protocols, policies, and procedures, ensuring seamless Network Operations and meeting agreed SLAs with Management.
- Directed Assets Management including Anti-Virus Server, Administration & management of Internet Firewall.
- Managed VoIP Server and Call Center Solutions, optimizing Predictive Dialing and IVR functionalities.
- Facilitated PSEB Registration & Renewals for both Company & Call Center, overseeing ISP Management and Employees Desktop Monitoring.
- Provided leadership and guidance to team members on implementation and auditing techniques.
- Played a key role in explaining the purpose of an Information Security Management System (ISMS) to all levels of the organization, ensuring compliance with ISO 27001 standards.
- Led operational audits of various business areas, testing the design and effectiveness of internal controls and making recommendations for improvement.
- Contributed to remote audit best practices and performed administrative duties as delegated by Department Management.
Network Administrator
TradeKey Pvt. Ltd.
01.2010 - 12.2016
- Provided Networking, Hardware & Software support to business and support departments, ensuring adherence to SOPs and conducting training sessions.
- Coordinated departmental communication and maintained reports to gauge Support engineers' performance.
- Managed Network Inventory, Server Backup & Restoration, VoIP Administration, and Firewall & DC Administration.
- Conducted daily Traffic Analysis and Desktop Monitoring, ensuring security and performance optimization.
- Implemented security measures to mitigate risks and threats, including phishing prevention and forensic investigation.
- Participated in the maintenance of a dynamic audit universe, conducting formal audits and developing actionable recommendations.
Sr. IT Officer
KASB Bank Limited
04.2008 - 05.2009
- Successfully implemented PIBAS Shariah (Pioneer International Banking Application Software), providing comprehensive end-user support and documentation.
- Led Automated Data migration from current Financial System to PIBAS Shariah, ensuring seamless transition and user adoption.
- Managed backup and Disaster Recovery Policy implementation, ensuring data integrity and business continuity.
- Provided Network support and troubleshooting for software installations, contributing to operational efficiency.
Data Center In-charge
NIB Bank Limited
06.2007 - 04.2008
- Ensured branch connectivity and provided daily reports to Branch Manager, overseeing Start Of Date (SOD) and ATM services.
- Managed network problems, LAN equipment monitoring, and Anti-virus updates, contributing to operational reliability.
- Conducted End Of Date (EOD) processes and maintained computer inventory, ensuring compliance with operational standards.
Education
BCS/BS, BS (4 years) -
Virtual University of Pakistan
Karachi, SD 03.2003 - 06.2007
Intermediate/A-Level Pre Engineering -
National Collage
Karachi, SD 04.2000 - 07.2002
Matriculation/O-Level Computer Science -
Greenland Public School
Karachi, SD 01.1998 - 03.2000
Skills
Problem-solving abilities
Patch management
Desktop troubleshooting
Network Troubleshooting
Disaster Recovery
Technical specifications
Hardware provision management
Vendor coordination
System monitoring
Incident Management
Network Administration
Windows administration
Backup Management
User Management
Email Administration
IT Documentation
Team Collaboration
Network Security
Virus Protection
User Training
Teamwork and Collaboration
Self Motivation
Time Management
LAN and WAN control
Root Cause Analysis
Interpersonal Skills
Analytical Thinking
Effective Communication
Problem-solving abilities
Hardware
HP Printers (LAN & USB), Scanners, Linksys IP Phones, Linksys & Cisco Wi-Fi & Switches. RAM, Hard Drivers & Motherboard troubleshooting, Branded & Unbranded Computers configuration & installation.
System Administration
Windows Server 2003-2019 R2, Windows Server Updates Services (WSUS), Windows Deployment Services (WDS), Terminal Services Configuration, Roaming Profile Configuration and Management, Servers Backup & Restoration, Elastix (Asterisk) Management, Linus Basic knowledge (Ubuntu (Server/Client), Centos).
Accomplishments
- Achieved Employee Behavior Analysis by introducing different software for Employee Monitoring tasks.
- Supervised team of 20 staff members.
- Documented and resolved Inventory Management via Google Sheets which led to Effective Inventory & Asset Management.
- Achieved Cost Effective VoIP Services for UK region by successful deployment of Gradwell VoIP Service with cost effectiveness.
Timeline
Network & System Administrator
Alchemdia Information Solution Private Limited
09.2021 - Current
System And Network Administrator (AVP)
Technado Pvt. Ltd
12.2016 - 09.2021
Network Administrator
TradeKey Pvt. Ltd.
01.2010 - 12.2016
Sr. IT Officer
KASB Bank Limited
04.2008 - 05.2009
Data Center In-charge
NIB Bank Limited
06.2007 - 04.2008
BCS/BS, BS (4 years) -
Virtual University of Pakistan
03.2003 - 06.2007
Intermediate/A-Level Pre Engineering -
National Collage
04.2000 - 07.2002
Matriculation/O-Level Computer Science -
Greenland Public School
01.1998 - 03.2000