Aftab Ahmed Khan
1989 General Trading
1
Language
17
years of professional experience
Operational manager with experience leading teams, managing performance, and improving operational processes. Increased productivity through measurable operational changes and workforce planning. Coordinated stakeholders to support inventory control and service delivery.
Work History
Operational Manager
5 Years- Motivated operational teams to consistently meet productivity and performance KPIs for continual company growth.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Monitored staff performance and developed improvement plans.
- Facilitated weekly team meetings to discuss progress, address challenges, and set objectives, boosting team morale and focus.
- Advised senior management on facilities needs and delivered ongoing operational support.
Sale Supervisor
1 Year 9 Months- Developed and implemented sales strategies to drive growth and customer engagement.
- Supervised and motivated a team of sales representatives to achieve sales targets and revenue growth.
- Gave team members support needed for upselling products and services and closing sales with customers.
- Conducted performance reviews, provided feedback, and coached team members for improvement.
- Analysed sales data and market trends to identify opportunities and challenges.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Collaborated with cross-functional teams to achieve business objectives.
- Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Key Skills
- Sales Leadership and Management.
- Team Motivation and Development.
- Sales strategy and Planning.
- Customer Relationship Management.
- Data Analysis and Reporting.
- Marketing & Sales Strategy.
- Customer Service & relations.
Retail Supervisor
8 Years- Supervised and motivated team of sales associates, achieving sales targets and enhancing customer service.
- Trained and developed staff members to improve performance and customer service skills.
- Managed daily store operations, optimising visual merchandising, stock management, and customer complaint resolution.
- Implemented sales strategies and promotions to drive sales growth and customer engagement.
- Maintained high levels of customer satisfaction, store appearance, and operational efficiency
- Resolved customer complaints promptly and professionally, maintaining high levels of customer trust and loyalty.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Key Skills
- Team Leadership and Management
- Sales and Customer Service
- Inventory Management and Control
- Visual Merchandising and Store Displays
- Time Management and organisation
Education
PGD Diploma - Business Administration
B.A (Bachelor)
FSC
SSC
Skills
Project Management
Operational support
Budget oversight
Performance management
Data analytics
Cost Management
Workflow optimization
Facility management
Stakeholder coordination
Results driven
Technical proficiency
Team leadership
Leadership communication
Financial Reporting
Cost Management
Languages
English, Urdu, Arabic
Timeline
Operational Manager
1989 General Trading
01.2018 - 01.2023Read More
Sale Supervisor
Fortress Prime Group
01.2016 - 10.2017Read More
Retail Supervisor
ROC UK Ltd.
01.2006 - 01.2014Read More
University of Est London
PGD Diploma from Business Administration
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University of Karachi
B.A (Bachelor)
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BISE
FSC
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BISE
SSC
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