Aftab Shaukat

• Spearheaded innovative approaches to resource allocation and strategic planning.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Analyzed business needs while soliciting customer feedback for process improvements.
• Drafted and distributed reports to assist board members with critical business decisions.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Conducted primary source verifications such as background checks and board certifications.
• Received and evaluated applications to look for missing and inaccurate information.

• Defined, implemented and revised operational policies and guidelines.
• Monitored budget and utilized operational resources.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
• Set team and individual KPIs and provided regular, actionable feedback.
• Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
• Reduced operational risks while organizing data to forecast performance trends.

• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Led projects and analyzed data to identify opportunities for improvement.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in team-building activities to enhance working relationships.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Handled 35-50 calls per day to address customer inquiries and concerns.
• Developed team communications and information for meetings.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

Account Receivables, Denial Management, Appeal Management

• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Produced, distributed and tracked more than 10000 monthly invoices/claims for multiple service providers.
• Performed targeted collections on past due accounts aged over 30, 60, 90 and 120 day categories.
• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
• Created improved filing system to maintain secure client data.
• Monitored outstanding invoices/claims and performed collections duties.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Asked open-ended questions and researched issues in system to resolve various customer billing errors.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Updated account information to maintain client records.
• Clarified client issues and determined root cause of problems to resolve product or service complaints.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Reviewed account data and activity to devise financial estimation reports and adjustments.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

• Assisted with tall seriousness demands or issue escalations as needed.
• Managed customer expectations and relationships through easily understood explanations and clear communication.
• Taught end users to navigate ERP system by developing and presenting training sessions.
• Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
• Assisted customers with assessing and defining key business processes, policies and procedures.
• Coordinated data conversion with internal and customer resources.
• Delivered individualization by working with clients to gather business requirements.

• Assisted managers while forming instructions, policies, and plans to solve economic problems or to interpret markets.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained energy and enthusiasm in fast-paced environment.