Afshan Ehsan
Jersey City
Summary
Compliance and risk operations professional with 13+ years supporting U.S. and international financial institutions. Expertise in KYC/CDD, AML workflows, CIP verification, transaction monitoring, risk controls, and audit-ready documentation. Skilled in process optimization, MIS reporting, workflow automation, exception management, and cross-functional coordination. Adept at handling high-volume compliance operations remotely, ensuring regulatory adherence, and identifying operational gaps. Seeking fully remote Compliance Operations, AML Support, or KYC/CDD roles.
Overview
13
13
years of professional experience
Work History
Banking Operations & Compliance Associate
Valley National Bank – USA
10.2025 - Current
- Reviewed 500+ KYC/CDD files monthly with 100% audit readiness.
- Conducted CIP verification and escalated irregularities per BSA/AML policies.
- Maintained digital records across multiple systems; supported risk mitigation initiatives.
- Assisted in enhancing transaction monitoring workflows to detect potential suspicious activity.
- Coordinated with internal audit teams to resolve compliance exceptions.
- Provided remote training and guidance to new associates on KYC/CDD documentation standards.
Operations & Process Associate
CongloLife
10.2023 - 05.2025
- Managed digital documentation workflows, reducing errors by 20%.
- Ensured audit-ready compliance records; coordinated remote teams.
- Developed standard operating procedures for documentation review and filing.
- Assisted in implementing data validation checks across multiple platforms.
Business Operations Associate
QuantaNow
08.2021 - 09.2023
- Conducted periodic audits maintaining data integrity; improved compliance efficiency by 15%.
- Assisted compliance team in preparing audit-ready reports for internal review.
- Participated in risk assessments and identified process gaps in operational workflows.
- Monitored high-risk transactions and escalated anomalies according to policy.
Relationship Manager – Risk & Compliance Operations
JS Bank Ltd.
02.2019 - 07.2021
- Performed KYC onboarding documentation reviews; maintained MIS reporting and documentation control.
- Assisted in customer risk profiling and exception reporting.
- Coordinated with operations and compliance teams to ensure regulatory compliance in client onboarding.
Relationship Manager – Operations & Regulatory Support
Bank Alfalah
10.2017 - 01.2019
- Conducted CDD/CIP verification; ensured audit readiness and operational compliance.
- Reviewed customer files for completeness and regulatory adherence.
- Participated in process improvement initiatives to streamline account opening procedures.
Client Service Executive – Compliance & Operations
Standard Chartered Bank
12.2013 - 06.2017
- Processed account updates, documentation changes, and service requests under regulatory standards.
- Reviewed and verified financial documentation for completeness and accuracy.
- Maintained branch-level compliance logs and audit records.
- Supported digital banking transition initiatives with strict procedural adherence.
- Assisted in preparing reports for internal and external audits.
Customer Relations Officer – Operations Documentation
JS Bank Ltd.
06.2013 - 11.2013
- Reviewed account opening forms per SOP and validated documentation.
- Managed document uploads, record keeping, and internal reporting.
- Prepared MIS reports and supported compliance documentation initiatives.
Education
MS - Management Sciences
Abasyn University
MBA - Human Resources
Mohi-ud-din Islamic University
B.Com - IT
Punjab University
Skills
- MS Office (Advanced Excel: Pivot Tables, VLOOKUP, Data Validation)
- CRM & Core Banking Systems Digital Documentation & MIS Reporting
- AML/KYC Compliance Tools (Actimize, Fiserv, etc)
- Workflow Automation Tools Data Reconciliation & Validation
Accomplishments
- Reviewed high-volume KYC/CDD files with 99% accuracy.
- Maintained audit-ready documentation with zero compliance exceptions.
- Implemented process improvements increasing efficiency by 15–20%.
- Assisted in remote compliance onboarding of new associates.
- Enhanced document tracking and reporting systems across teams.
- Supported cross-functional remote teams in maintaining regulatory compliance.
- Successfully contributed to digital banking transition projects ensuring compliance adherence.
Timeline
Banking Operations & Compliance Associate
Valley National Bank – USA
10.2025 - Current
Operations & Process Associate
CongloLife
10.2023 - 05.2025
Business Operations Associate
QuantaNow
08.2021 - 09.2023
Relationship Manager – Risk & Compliance Operations
JS Bank Ltd.
02.2019 - 07.2021
Relationship Manager – Operations & Regulatory Support
Bank Alfalah
10.2017 - 01.2019
Client Service Executive – Compliance & Operations
Standard Chartered Bank
12.2013 - 06.2017
Customer Relations Officer – Operations Documentation
JS Bank Ltd.
06.2013 - 11.2013
MBA - Human Resources
Mohi-ud-din Islamic University
B.Com - IT
Punjab University
MS - Management Sciences
Abasyn University