AFSHAN DADA
Client service and Communication Professional
Karachi,SD
Summary
With 8 years of professional experience in Communication, B2B Business Development, and Education, I have honed skills in effective communication, customer service, relationship building, and generating growth opportunities. Teaching background in English Language and passion for engaging with people have fueled aspiration to connect and facilitate ongoing learning across cultures. As a Lead Generation Specialist, prioritizing team collaboration and achieving results. Excel in identifying and nurturing potential leads, utilizing CRM tools, and implementing targeted marketing strategies. Adaptability and reliability allow me to flex with changing needs and drive impactful outcomes. Known for exceptional communication and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Generation Specialist
Brook Williams
08.2024 - Current
- Company Overview: A Real Estate Company
- A Real Estate Company
Virtual Assistant and Lead Generator
H&L PROPERTY SOLUTIONS
05.2024 - 08.2024
- Company Overview: H&L Property Solutions is a creative real estate investment company that specializes in speed and convenience
- We pride ourselves in creating WIN-WIN situations for all parties involved
- The quality of service that we provide to our Seller's is the most important thing to us
- Integrity and transparency are our aims
- Make outbound calls to potential property sellers using the Batch Dialer system
- Engage with sellers to gather property information and assess their interest in selling
- Follow a provided script while personalizing conversations to build rapport with sellers
- Qualify leads based on established criteria and set appointments for our acquisition team
- Maintain detailed records of interactions and update lead statuses in our CRM
- Meet daily, weekly, and monthly call and lead generation targets
- Collaborate with the team to continuously improve processes and strategies
- H&L Property Solutions is a creative real estate investment company that specializes in speed and convenience
- We pride ourselves in creating WIN-WIN situations for all parties involved
- The quality of service that we provide to our Seller's is the most important thing to us
- Integrity and transparency are our aims
Lead Generator for Commercial Properties
Comfort Communities
04.2023 - 04.2024
- Company Overview: A Real Estate Firm
- Engaged in comprehensive lead acquisition and management
- Prospected through online databases, social media, and referrals
- Conducted cold calling and texting to initiate contact
- Provided data-driven insights to optimize lead generation strategies
- A Real Estate Firm
Property Advisor and Client service Professional/ Presales agent
Coco Development Group
09.2023 - 03.2024
- Company Overview: COCO Development Group, a full-service development and investment company
- The company's goal is to combine the beauty of the Amazon with the luxury of a world-class resort
- Reached out to Interested buyers from Bali, Australia, India, Dubai and Europe via CRM
- Provided information Brochures of property information
- Sent follow up messages to investors in regards to new projects
- Was directly working with Rasmus Holst setting up his virtual and in person appointments with buyers and investment professionals sent reminders of meetings via text and emails in accordance with time zone difference being due diligent and multi tasking
- COCO Development Group, a full-service development and investment company
- The company's goal is to combine the beauty of the Amazon with the luxury of a world-class resort
Appointment Setter and Booking Agent
12P Management
12.2022 - 03.2023
- Company Overview: A company focused on appointment setting and business growth
- Led operations, driving impressive 180% growth within two years
- Strengthened the team by recruiting a skilled application consultant
- Orchestrated B2C appointment setting, overseeing a team of 6-8 employees
- Leveraged the Mojo Dialer to proactively contact homeowners
- Diligently recorded essential information and scheduled CEO appointments
- Conducted comprehensive training for B2C staff
- A company focused on appointment setting and business growth
Virtual Assistant
Jam Property Services
08.2022 - 03.2023
- Company Overview: A role involving extensive customer engagement
- Engaged warm leads and assessed motivations
- Scheduled CEO appointments and contributed productivity insights
- Maintained meticulous CRM system and supervised training sessions
- A role involving extensive customer engagement
Virtual Assistant to the CEO
Therapy Works Together
12.2022 - 01.2023
- Company Overview: At Therapy Works Together you can connect online with a licensed speech therapist who specializes in your needs and can help you improve communication skills for a variety of issues
- Researched for contact information of Directors of Schools in different Districts
- Data entry of contacts made, interested customers and future customers
- Pitched them with our services and as we have highly trained professional staff available an promising our personal assurance that they will receive the highest quality care at the most affordable rates
- Booked appointments for the CEO to discuss the requirements of the school if and as needed with the Director or the decision makers
- Sent necessary emails and messages pre hand to keep the CEO updated on all required information to discuss in her meetings
- At Therapy Works Together you can connect online with a licensed speech therapist who specializes in your needs and can help you improve communication skills for a variety of issues
Virtual Administrator/Sales Agent
Amin & Warren Realtors
04.2021 - 09.2021
- Company Overview: A full service Real Estate Brokerage with 20 Professional Associates and we are one of the fastest growing Real Estate Companies in the area
- Worked with Seller and buyer Agents interacted as a liaison between buyers and sellers interested in a showing setting up appointments
- Received all incoming calls from realtors inquiring in our listed properties for sale and or rent on the company website, provided updated information on properties and other information on documentation
- Reached out to interested tenants to convert them into buyers, helped them with credit score issues by connecting them to our Inhouse Credit score professional to provide credit counseling
- Engaged with all the website warm leads and connected them with appropriate agents
- Managed Inbox inquiries and facilitated CEO appointments
- A full service Real Estate Brokerage with 20 Professional Associates and we are one of the fastest growing Real Estate Companies in the area
Wholesale Business Manager and Virtual Assistant
Here to Hep Homes
12.2020 - 04.2021
- Coordinated with real estate firms to gather data on buyers and sellers
- Implemented wholesaling calculations and facilitated virtual contracts
- Maintained communication with stakeholders regarding market opportunities
- Sent them documents with offers via DocuSign approved by Chris Bluem
HR Trainer and Quality Assurance Specialist
Limra Pvt Ltd
05.2018 - 11.2019
- Company Overview: A company focusing on telecom campaigns and employee development
- Managed Spectrum and Direct TV Campaigns and analyzed interactions
- Created training manuals and ensured adherence to quality standards
- Trained employees and prepared daily reports for feedback
- A company focusing on telecom campaigns and employee development
Administration and Management
Minerva Trading Corporation
04.2018 - 10.2019
- Company Overview: Established in 1958, is a renowned distributor of Diagnostic medical products in the Pakistan market
- Maintaining a workspace
- Preparing, organizing, and storing information in digital and paper formats
- Ordering office supplies and keeping track of inventory
- Handling incoming and outgoing mail
- Typing letters and reports
- Answering phone and email queries, greeting visitors, and liaising with staff in other departments
- Creating and implementing policies for employees to follow, such as payroll processes
- Coordinating administrative systems
- Ensuring processes run smoothly and according to the procedures set in place
- Scheduling meetings and booking rooms, arranging travel and accommodation, taking minutes at meetings, updating computer records using a database
- Established in 1958, is a renowned distributor of Diagnostic medical products in the Pakistan market
HR Manager
Aberrant Digital
10.2017 - 03.2018
- Company Overview: A Digital Marketing Agency, focuses on empowering businesses through unique brand structures, strategic development, and effective marketing
- Conducted employee recruitment, screening, and onboarding processes
- Administered employee benefits and ensured compliance with HR policies
- Facilitated performance reviews and conflict resolution
- A Digital Marketing Agency, focuses on empowering businesses through unique brand structures, strategic development, and effective marketing
Education
International Montessori Diploma -
London Montessori International
11.2019
Bachelor of Commerce and Economics -
Karachi University
12.2009
Skills
- Business Development
- Cold calling
- CRM
- Targeted Lead Generation
- Quality Assurance
- Virtual Assistant
- Effective Communication Oversight
- Office Administration
- Teaching
- Training
Accomplishments
- Top Sales Performer: Consistently set 15 appointments weekly, enhancing sales volume by 25%.
- Effective Staff Trainer: Trained over staff, improving team productivity by 30%.
- Lead Generation Growth: Implemented lead generation strategy, increasing leads by 40% in Q2 2023.
- Client Satisfaction Champion: Led campaign improving client satisfaction scores by 15% year-on-year.
Languages
English
Arabic
Persian
Gujrati
Hindi
Certification
- HubSpot Sales Software Certification - HubSpot Academy.
- Graduate Certificate in Aviation Management ERAU Asia is a private university in Singapore , and is a branch of Embry-Riddle Aeronautical University, based in the United States. ( 09/2023 - 10/ 2024)
- CAAM Certificate in Aviation Management from Aviation Institute of Management( Karachi, Pakistan (10/2023)
Timeline
Lead Generation Specialist
Brook Williams
08.2024 - Current
Virtual Assistant and Lead Generator
H&L PROPERTY SOLUTIONS
05.2024 - 08.2024
Property Advisor and Client service Professional/ Presales agent
Coco Development Group
09.2023 - 03.2024
Lead Generator for Commercial Properties
Comfort Communities
04.2023 - 04.2024
Appointment Setter and Booking Agent
12P Management
12.2022 - 03.2023
Virtual Assistant to the CEO
Therapy Works Together
12.2022 - 01.2023
Virtual Assistant
Jam Property Services
08.2022 - 03.2023
Virtual Administrator/Sales Agent
Amin & Warren Realtors
04.2021 - 09.2021
Wholesale Business Manager and Virtual Assistant
Here to Hep Homes
12.2020 - 04.2021
HR Trainer and Quality Assurance Specialist
Limra Pvt Ltd
05.2018 - 11.2019
Administration and Management
Minerva Trading Corporation
04.2018 - 10.2019
HR Manager
Aberrant Digital
10.2017 - 03.2018
Bachelor of Commerce and Economics -
Karachi University
International Montessori Diploma -
London Montessori International
Similar Profiles
Makayla FrostMakayla Frost
Intern at Minges Brook ElementaryIntern at Minges Brook Elementary
Lisa EstepLisa Estep
Store Manager at Brook Valley ManagementStore Manager at Brook Valley Management
ANIKA DREESANIKA DREES
Child Care Support Staff at Stony Brook Child Care ServicesChild Care Support Staff at Stony Brook Child Care Services