M Asim Ali M Qasim Ali
TSR&CSR
Lahore, Punjab,PB
Summary
Driven CSR Supervisor with a proven track record at Aira Tech Solution, enhancing customer satisfaction and fostering a positive work environment. Skilled in call center operations and staff training, I excel in sales support and team development, ensuring high-performance levels and continuous improvement without exceeding a 55-word limit.
Overview
5
5
years of professional experience
Work History
CSR Supervisor
Aira Tech Solution
02.2022 - 07.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Promoted a positive work environment by fostering open communication among the CSR team members.
- Managed high-volume call center operations, ensuring timely responses to customer inquiries.
- Conducted regular performance reviews for continuous improvement of CSR team members.
Sales Representative Team Leader
AA Transcom
Lahore, PB
07.2019 - 10.2020
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
Education
Bachelor of Arts -
Punjab Collage
Lahore, Punjab, Pakistan 04.2001 -
Skills
Staff Training and Development
Sales Support
Call Center Operations
Feedback Delivery
Sales team assistance
Sales expertise
Languages
English, Urdu, punjabi
Native language
Timeline
CSR Supervisor
Aira Tech Solution
02.2022 - 07.2024
Sales Representative Team Leader
AA Transcom
07.2019 - 10.2020
Bachelor of Arts -
Punjab Collage
04.2001 -
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