Afifa Riaz
Administrative Assistant, Pharmacy Assistant
Scarborough, Toronto, Ontario,Ontario
Summary
Enthusiastic and attentive Health Care Administrator seeking a position with growing and reputable Health organization. Bringing a bachelor's in Health Care Administration and more than 4 years of Health care experience with Health Care management and 6 years as a Senior Pharmacist, Management & operational supervision to the role. Organized and detail-oriented Administrative Assistant Intern adept at providing administrative support and assisting with executing projects. Experienced with maintaining contacts database and organizing filing systems and office spaces..Experience in customer service, sales, cash register management, and restocking while ensuring that a pharmacy is running efficiently. Streamlines business operations and processes to enhance the flow of the workplace. Leverage customer service skills by training teams in effective problem resolution and service methods to improve customer satisfaction. Thrives in fast-paced environments requiring the ability to prioritize and manage multiple projects within time limits.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT (INTERN)
COMPCARE INC
Kitchener
3 2023 - 10.2023
- Appointment Scheduling, Phone Etiquette, and Receptionist Duties
- Managing almost 30 Calls and emails per day from clients.
- Greet and welcome clients and visitors and create positive first impression of company
- Update and maintain company website on Web Wizard portal
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Set up meetings and conference calls using Microsoft Teams for concerned department.
- Sorted mail and dispersed to correct departments and employees.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Entered data into system and accurately updated customer accounts.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Maintained tidy and professional office space to give positive first impression to visitors.
- Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
- Suggested process improvements to make administrative processes and procedures more streamlined.
- Provided support during audits, gathering necessary documentation to ensure compliance with regulations and policies.
- Developed and maintained positive relationships with clients by providing excellent customer service.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Enhanced team communication by responding to internal requests and inquiries in a timely manner.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Developed strong relationships with vendors, negotiating contracts for optimal pricing and service quality.
- Set up meetings and conference calls using Microsoft Teams for Concerned department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
HEALTH CARE ADMINISTRATOR & SENIOR PHARMACIST
Servaid Group of Pharmacies
Lahore
08.2020 - 10.2022
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Streamlined invoice processing, reducing average payment turnaround time.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Led interprofessional team meetings to discuss patient cases collaboratively, promoting holistic care approaches across disciplines.
- Managed more than 50 Calls per day.
- Ensured regulatory compliance with federal and state laws governing pharmaceutical practice, maintaining a spotless inspection record throughout tenure as Senior Pharmacist.
- Improved patient outcomes by conducting thorough medication reviews and providing appropriate recommendations.
- Collaborated with healthcare providers to optimize treatment plans, resulting in better patient care and compliance.
- Managed formulary decisions by evaluating new drugs for safety, efficacy, and cost-effectiveness in collaboration with Pharmacy and Therapeutics committees.
- Coached staff on how to properly dispense medications, fill orders and serve customers.
- Served as a trusted clinical resource for patients, caregivers, and healthcare providers, delivering evidence-based
- Counseled patients on proper use of medication and potential drug interactions.
- Developed efficient pharmacy workflows for faster prescription processing and improved customer satisfaction.
- Coordinated with pharmaceutical representatives to stay informed about new drug developments and ensure access to appropriate educational resources for staff.
- Purchased and organized supplies while maintaining compliance with proper storage procedures.
- Reduced medication errors by implementing robust quality assurance measures and routinely reviewing dispensing processes.
- Established strong policies governing pharmacy operations.
- Optimized inventory management to reduce waste and ensure timely availability of essential medications.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
ASSISTANT PHARMACIST
Green Plus Pharmacies
Lahore
06.2017 - 02.2020
- Assisted the pharmacist in managing inventory levels, ensuring adequate stock of medications for customer needs.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer symptoms or needs.
- Increased patient adherence to medication regimens through effective communication regarding dosage instructions and potential side effects.
- Enhanced efficiency by accurately entering patient information and prescription details into the pharmacy system.
- Streamlined workflow processes by assisting in the management of pharmacy staff schedules and task assignments.
- Participated in continuing education opportunities to stay current on industry trends, best practices, and new medications available for treatment options.
- Ensured compliance with federal and state regulations by maintaining accurate records of controlled substances dispensed.
- Supported pharmacists in preparing medication orders for delivery or pick up, ensuring accuracy and timeliness.
- Maintained a high level of accuracy in medication dispensing by diligently double-checking labels, dosages, and drug interactions before customer handoff.
- Safeguarded sensitive patient information through strict adherence to HIPAA guidelines while handling medical records and personal data entry tasks.
- Collaborated with healthcare providers to obtain necessary prescription refills or authorizations for patients in need.
- Promoted a positive work environment through teamwork, open communication, and mutual respect among pharmacy staff members.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacy staff with preparing medications and filling orders.
- Updated computer system with current customer, payment and inventory information.
- Kept pharmacy counter and related areas clean, neat and organized.
- Supported operations with filing, copying and faxing.
- Merchandised over-the-counter goods and rotated stock.
- Educated patients on proper medication use.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Managed drug and supply inventories.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Performed technical processes required to dispense medications to patients.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Counseled patients regarding proper intake of medications.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Closely monitored department performance metrics.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Supervised and coached team of pharmacy technicians and trainees.
- Reconstituted oral liquids.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Health Care Administration & Service Management (HCASM) - Health Administration
Conestoga College
04.2024
Bachelor of Pharmacy (B-Pharmacy) - Pharmacy
University of Karachi
12.2002
High School Diploma -
PECH ( Govt College For Women)
Metric (Biology) -
Shaheen High School
Certification
Ontarion Health & Safetly
Skills
- Meeting Coordination
- Website Management
- Billing and coding
- File Organization
- Scheduling appointments
- Document Preparation
- MS Office
- Project Management
- Workflow Optimization
- Data Management
- Social Media Management
- Calendar Management
- Spreadsheet development
- Expense Tracking
- Records administration
- Travel Arrangements
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsPersonal development programsHealthcare benefitsTimeline
HEALTH CARE ADMINISTRATOR & SENIOR PHARMACIST
Servaid Group of Pharmacies
08.2020 - 10.2022
ASSISTANT PHARMACIST
Green Plus Pharmacies
06.2017 - 02.2020
ADMINISTRATIVE ASSISTANT (INTERN)
COMPCARE INC
3 2023 - 10.2023
Health Care Administration & Service Management (HCASM) - Health Administration
Conestoga College
Bachelor of Pharmacy (B-Pharmacy) - Pharmacy
University of Karachi
High School Diploma -
PECH ( Govt College For Women)
Metric (Biology) -
Shaheen High School
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