Afifa Riaz

Managed approximately 30 incoming call, email and faxes per day from customers.

• Appointment Scheduling, Phone Etiquette, and Receptionist Duties
• Greet and welcome clients and visitors and create positive first impression of company
• Assist in managing th master data in ERP system
• Update and maintain company website on Web Wizard portal
• Maintain social media posts on Instagram & content on YouTube channel.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
• Assisted with event planning, coordinating logistics for successful meetings and conferences.
• Streamlined office operations by organizing and maintaining electronic filing systems.
• Prepared and edited documents and reports for quality and accuracy.
• Scheduled meetings and appointment to prevent scheduling conflicts.
• Provided support for team projects and initiatives to contribute to team success.
• Ensured timely completion of tasks by prioritizing workload according to urgency and importance.
• Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
• Processed invoices and expenses to facilitate financial management.
• Supported departmental projects, ensuring deadlines were met and objectives achieved.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Performed research to collect and record industry data.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Liaised between clients and vendors and maintained effective lines of communication.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Volunteered to help with special projects of varying degrees of complexity.
• Established administrative work procedures to track staff's daily tasks.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.
• Set up meetings and conference calls using Microsoft Teams for concerned department.
• Sorted mail and dispersed to correct departments and employees.
• Answered incoming phone calls pleasantly directed calls to appropriate personnel.
• Entered data into system and accurately updated customer accounts.
• Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
• Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
• Maintained tidy and professional office space to give positive first impression to visitors.
• Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
• Suggested process improvements to make administrative processes and procedures more streamlined.
• Provided support during audits, gathering necessary documentation to ensure compliance with regulations and policies.
• Developed and maintained positive relationships with clients by providing excellent customer service.
• Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
• Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
• Assisted with organization and maintenance of office filing system for easy retrieval of information.
• Enhanced team communication by responding to internal requests and inquiries in a timely manner.
• Sought feedback and guidance from supervisors to improve on areas of weakness.
• Developed strong relationships with vendors, negotiating contracts for optimal pricing and service quality.
• Set up meetings and conference calls using Microsoft Teams for Concerned department.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Enhanced internal communication by creating a centralized information hub accessible to all staff members.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Reduced overhead costs through careful budget management and resource allocation.
• Implemented new email management strategy, reducing clutter and improving communication efficiency.
• Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
• Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
• Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
• Streamlined invoice processing, reducing average payment turnaround time.
• Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
• Developed comprehensive filing system that significantly improved document retrieval times.
• Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
• Managed scheduling for executive staff to ensure optimal time management and productivity.
• Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
• Led transition to paperless office, reducing operational costs and environmental impact.
• Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
• Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
• Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
• Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
• Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
• Enhanced data security measures, conducted regular system backups to prevent data loss.
• Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
• Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.
• Maintained database systems to track and analyze operational data.
• Evaluated customer needs and feedback to drive product and service improvements.
• Created and managed project plans, timelines and budgets.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Conducted regular reviews of operations and identified areas for improvement.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Developed effective improvement plans in alignment with goals and specifications.
• Frequently inspected production area to verify proper equipment operation.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Devised and implemented processes and procedures to streamline operations.
• Observed packing operations to verify conformance to specifications.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Educated patients about possible drug interactions and gave special administration instructions.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
• Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Improved patient outcomes by providing comprehensive medication therapy management and counseling.
• Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
• Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
• Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
• Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
• Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
• Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
• Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
• Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
• Increased immunization rates in the community by administering vaccinations during flu season.
• Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
• Improved pharmacy efficiency with implementation of innovative inventory management system, reducing waste and ensuring medication availability.
• Hand counted controlled medications, measured liquids and reconstituted antibiotics.
• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
• Supervised and coached team of pharmacy technicians and trainees.
• Closely monitored department performance metrics.
• Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
• Reconstituted oral liquids.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Completed accurate cycle counts, inventory management and will-calls for customers.
• Performed technical processes required to dispense medications to patients.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Counseled patients regarding proper intake of medications.
• Managed drug and supply inventories.
• Educated patients on proper medication use.
• Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
• Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
• Supported chronic disease patients by providing medication synchronization services, improving therapeutic outcomes.
• Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
• Facilitated community health screenings, raising awareness and early detection of common diseases.
• Initiated medication recycling program, contributing to environmental sustainability and community health.
• Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
• Strengthened community health, delivering informative presentations on medication safety and disease prevention.
• Conducted regular reviews of pharmacy operations, identifying and addressing areas for improvement in workflow and patient service.
• Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
• Conducted comprehensive medication therapy management sessions, optimizing patient outcomes through personalized care plans.
• Provided critical support during public health emergencies, ensuring uninterrupted access to essential medications.
• Developed comprehensive drug information database, aiding in quick resolution of medication-related queries.
• Implemented digital prescription service, increasing accessibility for remote and mobility-impaired patients.
• Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
• Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
• Streamlined prescription refill process to enhance patient convenience and adherence to medication regimens.
• Achieved significant cost savings by negotiating better prices with drug suppliers without compromising on medication quality.
• Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.
• Managed approximately 30 incoming calls, emails and faxes per day from customers
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Championed initiatives focused on enhancing patient education materials to promote medication literacy and adherence among diverse populations.
• Recruited and hired qualified staff to fill vacancies.
• Established a successful immunization program, increasing access to vaccinations for underserved populations.
• Led interprofessional team meetings to discuss patient cases collaboratively, promoting holistic care approaches across disciplines.
• Expanded specialty pharmacy services to support the unique needs of patients with complex medical conditions.
• Evaluated emerging technologies for potential integration into pharmacy operations, staying current on industry trends and best practices.
• Ensured regulatory compliance with federal and state laws governing pharmaceutical practice, maintaining a spotless inspection record throughout tenure as Senior Pharmacist.
• Improved patient outcomes by conducting thorough medication reviews and providing appropriate recommendations.
• Collaborated with healthcare providers to optimize treatment plans, resulting in better patient care and compliance.
• Managed formulary decisions by evaluating new drugs for safety, efficacy, and cost-effectiveness in collaboration with Pharmacy and Therapeutics committees.
• Coached staff on how to properly dispense medications, fill orders and serve customers.
• Served as a trusted clinical resource for patients, caregivers, and healthcare providers, delivering evidence-based information to support informed decision-making processes.
• Enhanced medication safety with regular staff training on drug interactions, side effects, and dosage adjustments.
• Strengthened relationships with local healthcare providers through active engagement in community events and health fairs.
• Streamlined communication processes between pharmacy team members, boosting overall efficiency and productivity.
• Conducted comprehensive drug utilization reviews, optimizing therapy regimens for individual patients.
• Implemented medication therapy management services, identifying cost-saving opportunities for patients and improving adherence rates.
• Counseled patients on proper use of medication and potential drug interactions.
• Developed efficient pharmacy workflows for faster prescription processing and improved customer satisfaction.
• Coordinated with pharmaceutical representatives to stay informed about new drug developments and ensure access to appropriate educational resources for staff.
• Purchased and organized supplies while maintaining compliance with proper storage procedures.
• Reduced medication errors by implementing robust quality assurance measures and routinely reviewing dispensing processes.
• Established strong policies governing pharmacy operations.
• Optimized inventory management to reduce waste and ensure timely availability of essential medications.
• Mentored junior pharmacists to develop their clinical skills, fostering a supportive learning environment within the pharmacy team.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Improved employee productivity with effective time management strategies for daily tasks.

Improved patient satisfaction by providing friendly, accurate and timely assistance with prescription processing.

• Assisted the pharmacist in managing inventory levels, ensuring adequate stock of medications for customer needs.
• Contributed to increased sales by recommending appropriate over-the-counter products based on customer symptoms or needs.
• Increased patient adherence to medication regimens through effective communication regarding dosage instructions and potential side effects.
• Enhanced efficiency by accurately entering patient information and prescription details into the pharmacy system.
• Streamlined workflow processes by assisting in the management of pharmacy staff schedules and task assignments.
• Participated in continuing education opportunities to stay current on industry trends, best practices, and new medications available for treatment options.
• Ensured compliance with federal and state regulations by maintaining accurate records of controlled substances dispensed.
• Supported pharmacists in preparing medication orders for delivery or pick up, ensuring accuracy and timeliness.
• Maintained a high level of accuracy in medication dispensing by diligently double-checking labels, dosages, and drug interactions before customer handoff.
• Safeguarded sensitive patient information through strict adherence to HIPAA guidelines while handling medical records and personal data entry tasks.
• Collaborated with healthcare providers to obtain necessary prescription refills or authorizations for patients in need.
• Promoted a positive work environment through teamwork, open communication, and mutual respect among pharmacy staff members.
• Aided in reducing medication costs for patients by researching alternative options or available discounts when appropriate.
• Provided excellent customer service, addressing questions and concerns about medications and health conditions.
• Supported disease prevention efforts by administering vaccinations under the supervision of a pharmacist when required.
• Assisted in the training and onboarding of new pharmacy staff, sharing knowledge and best practices to contribute to their success.
• Maintained a clean, organized work environment to promote safety and prevent medication errors.
• Reduced wait times for customers by efficiently prioritizing tasks during high volume periods within the pharmacy setting.
• Managed supply chain relationships with vendors to ensure timely delivery of essential medications needed within the community served.
• Received incoming supplies and stocked in correct locations.
• Trained new pharmacy staff on computer system and drug management protocols.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted pharmacy staff with preparing medications and filling orders.
• Updated computer system with current customer, payment and inventory information.
• Kept pharmacy counter and related areas clean, neat and organized.
• Supported operations with filing, copying and faxing.
• Merchandised over-the-counter goods and rotated stock.
• Educated patients on proper medication use.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
• Managed drug and supply inventories.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Performed technical processes required to dispense medications to patients.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Counseled patients regarding proper intake of medications.
• Completed accurate cycle counts, inventory management and will-calls for customers.
• Closely monitored department performance metrics.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Supervised and coached team of pharmacy technicians and trainees.
• Reconstituted oral liquids.
• Hand counted controlled medications, measured liquids and reconstituted antibiotics.
• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.