Afia Kabir
Customer Services Manager
Lahore
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Manager
Bravo Urban Traders(private)Limited
Lahore
03.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Generated customer satisfaction surveys to analyze results into action plans.
Customer Representative
MIB Law Associates(private)Limited
Sargodha
08.2018 - 07.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Boosted sales revenue by skillfully promoting diverse service options.
- Assigned and designated job territories to customer care staff according to performance and history.
- Used [Software] to prepare memos, correspondence and reports.
- Provided primary customer support to internal and external customers.
Education
Master of Arts - English Language Teaching And Linguistics
University of Punjab, Lahore
Lahore,Pakistan 09.2005 - 02.2008
Bachelor of Arts - English Literature
University of The Punjab, Lahore
Lahore, Pakistan 09.2002 - 08.2004
Skills
Inter-department collaboration
Timeline
Customer Service Manager
Bravo Urban Traders(private)Limited
03.2020 - Current
Customer Representative
MIB Law Associates(private)Limited
08.2018 - 07.2020
Master of Arts - English Language Teaching And Linguistics
University of Punjab, Lahore
09.2005 - 02.2008
Bachelor of Arts - English Literature
University of The Punjab, Lahore
09.2002 - 08.2004
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