MS Office
Afaq Ahmad
BUSINESS DEVELOPMENT / SALES OPERATION EXECUTIVE
Dubai,Dubai
Summary
Dynamic and results-driven Sales Operations Specialist and Business Development Executive with extensive experience optimizing sales processes, driving business growth, and enhancing customer satisfaction. Leveraging a strong customer experience and business development background, I excel at analyzing sales data, implementing process improvements, and collaborating across departments to achieve organizational goals. Skilled at developing strategies to boost revenue and operational efficiency, with a proven track record of delivering measurable results in fast-paced, competitive environments. Currently based in Dubai, UAE, I bring a global perspective and the ability to thrive in diverse, cross-cultural markets.
Overview
2
2
years of professional experience
6068
6068
years of post-secondary education
4
4
Languages
3
3
Certificates
Work History
Business Development Executive
Promax Contracting Co
01.2024 - Current
- Company Overview: Promax Contracting is a part of a group of companies specialized in all sort of Waterproofing Works, Metal Roof waterproofing, Epoxy Flooring Works, Interlock Flooring System, Screen Works, Tile Work, Gypsum Work, Aluminum & Cladding Works, Wooden Cladding, Indoor & Outdoor Paintings, Interior & Fit out Works, Single Skin sheet and Sandwich Panel
- Sales Process Optimization: Analyze and streamline sales processes to improve efficiency and effectiveness
- Identify bottlenecks and implement solutions to enhance the customer journey
- Data Analysis and Reporting: Collect, analyze, and interpret sales data to provide actionable insights for decision-making
- Prepare regular sales performance reports and dashboards for management
- Forecasting and Target Setting: Develop sales forecasts and set achievable sales targets based on market trends and historical data
- Monitor performance against targets and recommend adjustments as needed
- Cross-functional Collaboration: Coordinate with marketing, product, and finance teams to align strategies and achieve business goals
- Support sales teams by ensuring access to necessary resources and tools
- Sales Enablement: Design and implement sales training programs to improve team skills and productivity
- Create and maintain a library of sales materials, presentations, and resources
- Market Research and Strategy: Conduct market research to identify growth opportunities and emerging trends
- Assist in developing strategies to penetrate new markets and expand the customer base
- Operational Efficiency: Implement tools and systems to automate repetitive tasks and improve operational efficiency
- Monitor and evaluate sales workflows to enhance productivity
- Promax Contracting is a part of a group of companies specialized in all sort of Waterproofing Works, Metal Roof waterproofing, Epoxy Flooring Works, Interlock Flooring System, Screen Works, Tile Work, Gypsum Work, Aluminum & Cladding Works, Wooden Cladding, Indoor & Outdoor Paintings, Interior & Fit out Works, Single Skin sheet and Sandwich Panel
- Increased sales efficiency by almost 13% with an overall growth of 28% over the last year
- Developed and implemented sales training to newcomers in achieving sales targets
- Coordinate with the Execution team and help them through strategic planning to get work done in time
Sales Operation Specialist
Haier Group
10.2022 - 12.2023
- Company Overview: Haier Group, founded in 1984, is a Chinese multinational company specializing in home appliances and consumer electronics, with a focus on user experience and smart home solutions, operating globally with multiple brands like Haier, Caserta, Leader, GE Appliances, Fisher & Paykel, AQUA, and Candy
- Order Management: Managed the complete order lifecycle on SAP, from issuing purchase orders (POs) to vendors to tracking and maintaining orders efficiently
- Policy Management: Administered and verified policies with discount structures using GPMS software, processed claims, rebates, and discounts through I-Haler software, and ensured timely circular distribution and follow-ups
- Customer Management: Engaged potential clients and suppliers to establish strong rapport, arranging meetings to explore opportunities
- Oversaw new customer onboarding using MDM and GPMS software, coordinated meetings with inactive customers, tracked daily company sales on SAP, and handled network activations
- People Management: Managed employee-related data through EMC, and generated product-wise sales vs
- Achievement reports at month-end using SAP
- Monitored sales performance against targets and facilitated budget adjustments for branches, securing CEO approval
- Managed end-to-end Sales Operations: Including order processing, inventory coordination, and tracking sales performance metrics
- Collaborated with Sales Team: To create seamless workflows, improve lead conversion rates, and support revenue growth
- Sale Report Generation: Generated detailed sales reports and forecasts to assist management in strategic decision-making
- Haier Group, founded in 1984, is a Chinese multinational company specializing in home appliances and consumer electronics, with a focus on user experience and smart home solutions, operating globally with multiple brands like Haier, Caserta, Leader, GE Appliances, Fisher & Paykel, AQUA, and Candy
- Increased the sales performance using data analysis by finding out zero lifting dealers (Monthly, quarterly and yearly)
- Successfully done new induction of 47 new customers in a year
- Helped to increase sales of branches by coordinating with the branch manager resolving the issues and providing the required sales vs achievement data on time
Education
Bachelor's - Electrical Engineering
University of Central Punjab
12-2021
Certification in Power Distribution - Dailux, AutoCAD
Udemy
Lahore, Punjab, Pakistan06-2023
Certification - CSS and HTML
Udemy
Lahore, Punjab, Pakistan09-2023
Project Management - undefined
LinkedIn
Skills
Professional Networking Market Analysis Strategic Development
Extracurricular Activities
Cricket GYM Workout Football Travelling Vlogging Modelling Acting
Software
SAP
Zoho
Dailux
Autocad
Certification
POWER DISTRIBUTION USING DAILUX, AUTOCAD AND EXCEL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Increased sales efficiency by almost 13% with an overall growth of 28% over the last year.
- Developed and implemented sales training for newcomers to achieve sales targets.
- Coordinate with the Execution team and help them through strategic planning to boost the project execution time.
- Increased the sales performance using data analysis by finding out zero lifting dealers (Monthly, quarterly and yearly).
- Successfully done new induction of 47 new customers in a year.
- Helped to increase sales of branches by coordinating with the branch manager to resolve the issues and provide the required sales vs achievement data on time.
Affiliations
- Udemy
- LinkedIn and Mircosoft
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsQuote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Interests
Exercise
Sports
Travelling
Movies
Timeline
PROJECT MANAGEMENT
02-2025
Business Development Executive
Promax Contracting Co
01.2024 - Current
WEBSITE DEVELOPMENT USING HTML AND CSS
09-2023
Sales Operation Specialist
Haier Group
10.2022 - 12.2023
POWER DISTRIBUTION USING DAILUX, AUTOCAD AND EXCEL
07-2022
Project Management - undefined
LinkedIn
Bachelor's - Electrical Engineering
University of Central Punjab
Certification in Power Distribution - Dailux, AutoCAD
Udemy
Certification - CSS and HTML
Udemy
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