Adnan Tufail
Sales Manager
Dubai,PB
Summary
Dynamic Operation Manager with a proven track record at Red Arrow Technical Services LLC, enhancing operational efficiency and customer satisfaction. Excelled in staff management and problem-solving, significantly improving team performance. Skilled in MS Office and operations monitoring, adept at leading teams to exceed sales targets through strategic planning and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Operation Manager
Red Arrow Technical Services LLC
Dubai (UAE)
01.2015 - 03.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Sales Manager
ASCORP Holdings
Abu Dhabi (UAE)
08.2010 - 12.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Education
GED -
Vocational College
Gujranwala, Punjab, Pakistan 04.2001 -
High School Diploma -
Govt Comprehensive School
Gujranwala, Punjab, Pakistan 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Staff Management
MS Office
Team Leadership
Operations Monitoring
Languages
Urdu
Native language
English
Advanced
C1
Arabic
Elementary
A2
Driving License
UAE Driving License
Timeline
Operation Manager
Red Arrow Technical Services LLC
01.2015 - 03.2023
Sales Manager
ASCORP Holdings
08.2010 - 12.2014
GED -
Vocational College
04.2001 -
High School Diploma -
Govt Comprehensive School
04.2001 -