Adnan Tanveer
Lahore,Pakistan
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
5
5
years of professional experience
Work History
Subject matter expert
Mindbridge
Lahore
08.2020 - 09.2024
- Streamlined processes to improve and optimize office operations.
- Led and managed administrative staff to maintain smooth daily operations.
- Collaborated with diverse teams to offer guidance and knowledge to drive progress.
- Documented processes and best practices to form consistent framework for ongoing operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Sales executive
Logi-Tech
Lahore, Pakistan
12.2019 - 08.2020
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximize revenue.
- Achieved and exceeded sales targets in line with client growth across all products and services.
Education
Bachelor of Science - Nutrition
UVAS
Lahore, Punjab 04.2022 -
Certificate of Higher Education - Pre-medical
Punjab Group of Colleges
Lahore 01.2019 - 12.2021
Skills
- Customer Service
- Leadership skills
- Operational support
- Outstanding customer service
- Team negotiation
- Customer relations
- Problem-solving
- Sales expertise
- Salesforce
- Jira
- Query resolution
- Written and verbal communication skills
- Complaint handling
- Exceptional communication
- Social media management
- Live chat support
- Call centre experience
Affiliations
- Singing
- Playing instruments
- Traveling
- Reading
Timeline
Bachelor of Science - Nutrition
UVAS
04.2022 -
Subject matter expert
Mindbridge
08.2020 - 09.2024
Sales executive
Logi-Tech
12.2019 - 08.2020
Certificate of Higher Education - Pre-medical
Punjab Group of Colleges
01.2019 - 12.2021
Similar Profiles
Zohair AmmarZohair Ammar
Customer Service Executive at MindbridgeCustomer Service Executive at Mindbridge
MUGHEES MALIKMUGHEES MALIK
Customer Care (Revolut Campaign) at MindbridgeCustomer Care (Revolut Campaign) at Mindbridge
Syed Tehzeeb HASSANSyed Tehzeeb HASSAN
Onboarding and Compliance Specialist at MindbridgeOnboarding and Compliance Specialist at Mindbridge