Adnan Mustafa
Lahore
Summary
Results-driven professional with experience as a Customer Support and Sales Development Representative. Skilled in managing both inbound and outbound calls to drive sales and provide exceptional customer service. Proven track record in generating leads, addressing customer inquiries, and enhancing client satisfaction across various industries. Adept at utilizing CRM tools and sales software to streamline processes and achieve targets
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Revolut
Lahore
08.2023 - 07.2024
- Spearheaded customer support initiatives to ensure seamless interactions with clients, adhering to rigorous KYC protocols set forth by the Bank Of London.
- Managed inbound and outbound calls, addressing customer queries and providing solutions in a timely and professional manner.
- Assisted customers with account issues, transactions, and product information, ensuring a high level of satisfaction on live chats & outbound calls.
Sales Development Representative
Quality Resource PVT LTD.
Lahore, Pakistan
01.2022 - 07.2023
- Conducted outbound calls daily to identify and engage potential clients, promoting digital marketing services including landing pages, citation pages, SEO, and SEM.
- Successfully generated and nurtured leads, converting prospects into clients through persuasive communication and solution-oriented approaches.
- Achieved monthly sales targets, consistently generating between $2,000 and $3,000 in revenue.
- Utilized CRM systems, Salesforce, OpenPhone, and Vonage to manage client interactions, track sales activities, and streamline communication.
Sales Executive
Sunshine Logistics LLC
Lahore, Pakistan
11.2020 - 12.2021
- Managed outbound calls to prospect and engage potential clients, offering logistics solutions and coordinating loads across various cities in the USA.
- Developed and maintained relationships with clients to understand their shipping needs and provide tailored solutions.
- Coordinated the allocation of loads to trucks, ensuring timely and efficient delivery of goods.
- Provided exceptional customer service and support, resolving any issues related to shipments or scheduling promptly.
Education
Bachelor of Science - Biotechnology
Lahore Garrison University
Lahore11-2020
Skills
- Report Generation
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Scheduling
- Meta Marketing
- CRM Tools
- SLACK
- EXCEL & WORD PPT
Accomplishments
- CRM Tools Google Partner Courses
- SEO & SEM
- Sales Force
- Meta Adds
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
German
Advanced (C1)
C1
Timeline
Customer Service Representative
Revolut
08.2023 - 07.2024
Sales Development Representative
Quality Resource PVT LTD.
01.2022 - 07.2023
Sales Executive
Sunshine Logistics LLC
11.2020 - 12.2021
Bachelor of Science - Biotechnology
Lahore Garrison University
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