Adnan Khan
IT Support Engineer
Rawalpindi
Summary
Seeking a position where I can leverage my expertise in IT support and cloud computing to manage on-premises infrastructure and cloud solutions using Microsoft Azure and Microsoft 365 services.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
ICT Supervisor
MSF Holland Coordination
6 2022 - Current
- Managed and maintained IT and telecom equipment according to organizational standards across multiple project areas
- Administered Fortinet-based network infrastructure within the Cyberkit system
- Configured and managed file server user permissions for shared data
- Provided comprehensive technical support to both coordination teams and project staff
- Delivered remote and on-site network and system support using TeamViewer
- Managed user accounts and implemented backup solutions on NAS devices
- Conducted regular testing and maintenance of communication equipment
- Provided support for Office 365, including email configuration, Teams, OneDrive, and virtual meeting assistance
- Implemented Microsoft Intune for effective mobile device management
- Rolled out multi-factor authentication (MFA) for enhanced user security
- Configured IT and telecom systems in compliance with organizational standards
- Established and managed a dedicated network for the Sukkur emergency intervention.
ITC Assistant
ACTED Pakistan
07.2021 - 02.2022
- Installation and support for windows operation system
- Providing 1st and 2nd level network and system support to end users
- Setting up permission and passwords for users on shared drive on server
- Installation of standalone, network and shared printers, scanners and other peripherals
- Monthly Telecommunication billing of Telenor, Nayatel and thuraya.
IT Assistant/Technician
Bahria University Islamabad Head Office
04.2019 - 02.2021
- Provide network and system support to head office staff
- Organize video conferencing between different campuses and ensure availability of network and system resources to head office staff with collaboration of IT team
- Installation and configuration of new operating systems and hardware
- Installing printers and other network and standalone devices with the systems
- Configuring staff and guest profile for use of wireless network
- Installation and configuration of network and shared printers
- Periodic preventive maintenance of desktops/notebooks/printers/scanners etc.
IT Officer
Ghazi Barotha Taraqiati Idara
01.2015 - 03.2019
- Provide level 1-3 support covering software, hardware, connectivity, printers, and configuration issues
- Supported day-to-day operation of Head Office and 4 remote sites on call or by using remote desktop software
- Network troubleshooting, installation and setup of LAN and WAN devices
- Installation and troubleshooting of Pakistan Micro-Finance Network software and VPN
- Assign users and computers to proper groups in Active Directory and implement policies
- Procurement of new computers/laptops printers
- Creating new email accounts and configuration of emails on different devices
- Collaboration with NRSP software development team for developing new android application.
Education
BS(Computer Engineering) -
Comsats Institute of Information Technology
Wah, Punjab, Pakistan 04.2001 -
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Government High School Jalalia
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Fazaia Inter College Minhas (PAF KAMRA)
Skills
Installation and configuration of Operating Systems (Windows 10, Windows 81 and Windows 7)
Cyberkit management which include Fortinet Firewall, file server, NAS
Video Conferencing
Microsoft Azure Administration
Microsoft 365 basics
Server 2008, Server 2012 support, DHCP, DNS, Active Directory, group policy implementation
Setup and replace of Computer/ Laptops and other hardware
Network and System Support in enterprise environments
Inventory management
Strong interpersonal and communications skills
Certification
Microsoft Azure Administrator (AZ 104), 10/2023, 10/2024
Personal Information
- Passport Number: ES4136442
- Nationality: Pakistani
Personal Qualifications
- BS (COMPUTER ENGINEERING), Comsats institute of information technology, 2007-2011
- HSSC (COMPUTER), Fazaia Inter College Minhas (PAF KAMRA), 2005-2007
- SSC (SCIENCE), Government High School Jalalia, 2003-2005
Languages
Urdu
English
Hindko
References
will be furnished upon demand
Timeline
ITC Assistant
ACTED Pakistan
07.2021 - 02.2022
IT Assistant/Technician
Bahria University Islamabad Head Office
04.2019 - 02.2021
IT Officer
Ghazi Barotha Taraqiati Idara
01.2015 - 03.2019
BS(Computer Engineering) -
Comsats Institute of Information Technology
04.2001 -
ICT Supervisor
MSF Holland Coordination
6 2022 - Current
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Government High School Jalalia
undefined
Fazaia Inter College Minhas (PAF KAMRA)
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