Huma Naz

· Handling Customer Inquiries: Responding to customer inquiries via phone, email, or other channels, addressing their questions and concerns.

· Resolving Complaints: Investigating and resolving customer complaints in a fair and timely manner.

· Providing Product Information: Offering accurate and detailed information about PTCL's products and services.

· Maintaining Customer Satisfaction: Ensuring a positive customer experience throughout the interaction.

· Escalating Issues: Identifying and escalating complex or sensitive issues to appropriate levels.

· Following Procedures: Adhering to established customer service protocols and guidelines.

• Recruitment, selection onboarding and training.
• Monitoring upkeep of employee files.
• Grievance handling and issuing letter.
• Payroll management, handling exit process.
• Development of policies.
• Maintaining statutory documents.
• Employee benefit management, Attendance, Management, leave management and managing Employee turnover

• Developed and implemented HR policies that resulted in a 40% improvement in employee satisfaction survey scores.
• Led training and development programs leading to a 20% increase in employee skill proficiency within one year.

• Collaborated with hiring managers and project leaders to understand staffing needs, ensuring alignment with project requirements, which resulted in a 25% improvement in candidate quality.
• Continuously evaluated and improved the recruitment process, enhancing efficiency and effectiveness, resulting in a 10% reduction in recruitment costs.
• Conducted initial screenings and interviews to assess candidates' qualifications, skills, and cultural fit, achieving a 20% increase in successful hires.
• Coordinated and managed the entire recruitment process, from posting job listings to extending offers, reducing time-to-hire by 15%.

• Implemented engaging lesson plans that integrated multimedia resources, fostering an interactive and Inclusive work environment for students.
• Assessed student’s language proficiency through regular evaluation and provided constructive feedback to enhance their reading, writing and speaking skills.
• Organized and led extracurricular activities such as public speaking competitions and drama club, Nurturing student’s confidence and communication abilities outside the classroom.
• Recognized as Teacher of the year in 2022 for implementing successful classroom engagement methods.