Adnan Jadoon
Abbottabad, Khyber Pakhtunkhwa
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision and effective problem-solving. Skilled in business management, financial planning, and customer relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Owner/Manager (Processing Plant & Quarry)
Valley Stones Granite & Marble
08.2017 - Current
- Create and implement long-term strategies to maximize productivity and profitability.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Monitor and supervise the entire production process from raw material to finished goods.
- Provide active leadership to promote a strong safety culture and a high-performance work environment.
- Schedule and coordinate entire production process to ensure smooth operations and meet deadlines.
- Ensure machinery/equipment is in good working order, oversee its operation and logbook maintenance.
- Conduct regular quality checks on raw material and finished product to ensure client standards and specifications.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Manage and regulate the entire operation budget to ensure profitability at end of financial year.
- Monitor production costs, identify measures for cost saving, regularly assess employee performance, set deadlines, and allocate tasks to the team.
- Implement measures to control and minimize material wastage to industry standards.
- Coordinate with customer project management teams to ensure production schedules align with project deadlines.
- Conduct risk assessments, implement preventive measures, and enforce occupational health and safety (OHS) regulations to ensure a safe working environment.
- Conduct reconnaissance trips to target areas of interest, examining geological formations for potential, collecting samples and to identify promising rock outcrops and formations that indicate a viable resource.
- Utilize GPS technology during to accurately record the location of prospective rock formations and geological structures.
- Manage drilling programs to investigate resource material for further prospecting and for long-term planning.
Customer Compliance Officer
Department of Human Service
08.2015 - 02.2017
- Follow correct business process to achieve quality outcome.
- Assist customers to understand their entitlements and obligations.
- Provide solution to customers using multiple internal system and tools.
- Make decision within defined legislative, policy and procedural parameters.
- Undertake work in a team based environment to achieve results in line with agreed goals and plans.
- Provide customer service in form of guiding customers through the appropriate compliance activities.
- Maintain high quality work using appropriate reference system to produce accurate professional outcome.
- Follow relevant legislation to ensure the correct provision of services, payment and information to customers.
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
Customer Service Ambassador
ISS Transport and Aviation
02.2015 - 08.2015
- Answer passenger and staff queries and direct them to proper channel if required.
- Negotiate with angry passengers regarding security issues and provide alternative solution.
- Verified each Individual right to enter restricted areas and denied access to unauthorized persons.
- Provide information to passengers and staff related to security, airlines, baggage and airport services.
- Provide passenger and baggage screening by using X-ray machine, body scanner and walk thru metal detectors.
- Work closely with AFP and Customs & Border Protection authorities to deliver compliance by following related legislation and policies.
- Analyse and investigate all incidents alongside functional management, supervisors and logged accurate and detailed incident reports.
Service Advisor
Subiaco Automotive Services
11.2012 - 02.2015
- Accurately completed service reports and warranty forms.
- Followed standards and procedures to maintain safe work environment.
- Liaised with vendors to order and maintain inventory of workshop stock.
- Reduced cost and increased sales by introducing new tools and equipment.
- Contacted customers regarding unpaid and underpaid accounts to resolve any issues.
- Reviewed files, records and other documents to obtain information and respond to queries.
- Explain whole repairing/servicing process to customer in simple way for their peace of mind.
- Introduced OTP (on time performance) chart and organised staff lunch party every three months.
- Routinely answered customer queries regarding repairs and pricing and liaised with them for their needs.
- Communicated effectively with customers on future problems and repairs that might need to be addressed.
Education
Cert III & IV - Automotive Specialist and Technology
Poly Technic West
Carlisle Campus, Perth01.2013
Advance Diploma - Business
Business Technology Institute of Australia
Perth WA11.2011
Diploma - Management (Business)
Kingston Training & Employment
Perth, WA10.2010
Diploma - Business Administration
Emerson Group of Colleges
Abbottabad, KPK, Pakistan02-2009
Skills
- Exceptional customer service skills
- Strong communication skills
- Good organizational skills
- Small business operations management
- Well-developed time management skills
- Strong interpersonal skills
- Problem solving skills
- Dedicated team player
- Adapt to diverse groups
- Efficient multi-tasker
- Self-motivated
- Positive attitude
- Process optimization
- Strategic project planning
Additional Information
In addition to my professional experience, I have undertaken several personal mining projects that involved business planning, design and cost estimation. I am fluent in both English and Urdu which enables me to communicate effectively in multicultural and diverse environments. Outside of work, I enjoy cooking, hiking and exploring mountains, activities that keep me energized, focused, and open to new challenges.
Timeline
Owner/Manager (Processing Plant & Quarry)
Valley Stones Granite & Marble
08.2017 - Current
Customer Compliance Officer
Department of Human Service
08.2015 - 02.2017
Customer Service Ambassador
ISS Transport and Aviation
02.2015 - 08.2015
Service Advisor
Subiaco Automotive Services
11.2012 - 02.2015
Cert III & IV - Automotive Specialist and Technology
Poly Technic West
Advance Diploma - Business
Business Technology Institute of Australia
Diploma - Management (Business)
Kingston Training & Employment
Diploma - Business Administration
Emerson Group of Colleges
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