Adleen Justin
Universal Teller
Al Ain Tower Sharjha
Summary
To pursue a challenging career and be part of a progressive organization that gives scope to enhance my knowledge, skills. Possess strong leadership skills along with the ability to deal creativity and interact affectively with clients and colleagues.
Experienced with cash management, transaction processing, and financial record maintenance. Utilizes strong organizational skills and attention to detail to ensure compliance and accuracy. Track record of effective customer service and problem-solving in high-pressure situations.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Sales Consultant
Travelex Currency Exchange
2023 - Current
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Remittance Processor
Habib Metropolitan Bank
2021 - 2022
- Achieved consistently high levels of accuracy when inputting payment data into systems, reducing discrepancies and reconciliation issues.
- Handled sensitive customer information with discretion, maintaining confidentiality throughout the payment process.
- Continuously updated personal understanding of industry trends and emerging technologies to stay ahead in the competitive job market.
- Collaborated effectively with team members to achieve shared goals and maintain a productive work environment.
- Managed workload effectively under tight deadlines, ensuring all tasks were completed accurately and on time.
Universal Teller
DUBAI ISLAMIC BANK
2018 - 2021
- Resolved complex account issues by liaising with relevant departments, ensuring timely resolution for customer satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Promoted digital banking tools to customers, leading to increased adoption rates among account holders.
- Mentored new tellers on best practices for handling difficult situations, improving overall staff competency and reducing operational errors.
Assistant Relationship Manager
MAJID UL FUTTAIM (Dubai)
2016 - 2017
- Participated in weekly team meetings to discuss progress towards goals and share best practices for improved performance outcomes.
- Assisted Relationship Managers in managing a diverse portfolio of clients, ensuring optimal satisfaction levels.
- Managed a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles, streamlining workflow processes within the team.
- Monitored economic trends and market developments to provide clients with accurate data-driven insights for informed decision-making processes.
Operations Assistant
HABIB BANK LIMITED
2008 - 2016
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Prepared and delivered operational performance reports to inform management.
Education
B.COM -
Punjab University
01-2006
I.COM -
BISE Punjab Lahore
01-2004
Skills
Time management
Certification
Universal Teller Traning Programe
Accomplishments
- Exceptional Performance 2024 Travelex
- Best cashier for 2014 Habib Bank
- Best cashier for 2013 Habib Bank
References
Will be furnished as per requirement
Timeline
AML & KYC Traning Programe
11-2015
Universal Teller Traning Programe
07-2011
Sales Consultant
Travelex Currency Exchange
2023 - Current
Remittance Processor
Habib Metropolitan Bank
2021 - 2022
Universal Teller
DUBAI ISLAMIC BANK
2018 - 2021
Assistant Relationship Manager
MAJID UL FUTTAIM (Dubai)
2016 - 2017
Operations Assistant
HABIB BANK LIMITED
2008 - 2016
B.COM -
Punjab University
I.COM -
BISE Punjab Lahore