Adil Saeed
Hospitality
Islamabad
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 2 years of guest service experience in hospitality industry.
Overview
2
2
years of professional experience
Work History
Guest Services Agent
Avari Group
07.2022 - Current
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collected room deposits, fees, and payments.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Education
Higher School & Intermediate - Computer Science
Punjab Group of Colleges
Islamabad 04.2001 -
Skills
Registration Management
undefinedTimeline
Guest Services Agent
Avari Group
07.2022 - Current
Higher School & Intermediate - Computer Science
Punjab Group of Colleges
04.2001 -
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