ADIBA RAZZAQ
Sargodha, Punjab
Summary
Dynamic sales professional with a proven track record at Nishat Linen (PVT), excelling in team building and development. Skilled in sales reporting and market intelligence, I successfully enhanced customer satisfaction and retention through effective training and strategic initiatives, driving significant growth in client relationships and team performance.
Sales professional with strong background in driving revenue and fostering client relationships. Skilled in team collaboration, adapting to market changes, and delivering impactful sales strategies. Known for reliability, result-oriented approach, and effective communication. Proficient in CRM software, negotiation, and market analysis.
Overview
7
7
years of professional experience
Work History
Assistant Sales Manager
Nishat Linen(PVT)
01.2017 - 12.2019
- Assisted in developing sales strategies to increase market penetration.
- Supported team in managing customer relationships and resolving inquiries.
- Learned product knowledge to effectively communicate features and benefits.
- Coordinated promotional events to enhance brand visibility and engagement.
- Analyzed competitor activities to identify opportunities for growth.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Trained new associates in successful sales and performance strategies.
- Managed and developed sales team.
- Guided sales team in setting realistic yet challenging sales targets.
- Boosted team morale and cohesion by organizing regular sales strategy meetings.
Cashier Supervisor
Nishat Linen (PVT)
01.2015 - 12.2016
- Supervised cashier team, ensuring adherence to store policies and procedures.
- Trained new cashiers on customer service standards and transaction processes.
- Monitored register operations, resolving discrepancies and ensuring accurate financial reporting.
- Implemented improved checkout procedures to enhance customer experience and reduce wait times.
- Managed inventory levels at front-end registers, coordinating with management for restocking needs.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored areas for security issues and safety hazards.
Marketing & Training Coordinator
Nishat Linen (PVT)
01.2014 - 12.2014
- Developed and implemented training programs to enhance employee skills and performance.
- Coordinated logistics for training sessions, ensuring resources were available and efficiently utilized.
- Evaluated training effectiveness through feedback collection and analysis for continuous improvement.
- Facilitated onboarding processes for new employees, adapting materials to meet diverse learning needs.
- Collaborated with department heads to identify training gaps and align programs with organizational goals.
- Provided mentorship to junior trainers, fostering a collaborative learning environment within the team.
- Assisted in budget management for training initiatives, optimizing resource allocation effectively.
- Increased employee retention rates through targeted training interventions and career development opportunities.
Teacher's Aide Volunteer
Wapda Town Girls College
04.2013 - 11.2013
- Assisted teachers in classroom management, enhancing student engagement and learning experiences.
- Supported individual students with special needs, promoting inclusion and personalized learning strategies.
- Organized educational materials and resources, streamlining lesson preparation for instructors.
- Collaborated with educators to implement curriculum activities, ensuring alignment with learning objectives.
- Facilitated small group activities, fostering teamwork and collaboration among students during lessons.
- Mentored new volunteers on classroom practices and effective communication techniques with students.
- Provided one-on-one support for students with special needs, ensuring their full participation and success in the classroom.
- Assisted in the organization of classroom resources, maintaining an inventory of supplies and requesting additional materials when necessary.
- Participated in professional development workshops, staying current on best practices in education and volunteer training.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Completed daily reports on attendance and disciplinary performance.
Education
Master of Arts - Arabic
Minhaj Girls College
Lahore, Punjab, Pakistan04-2014
MBE - Business Education
PUNJAB UNIVERSITY
PUNJAB UNIVERSITY01-2014
Bachelor of Arts - Education
Minhaj Girls Graduate College
Lahore06-2012
FA - Arts Education
Minhaj Girls College
Lahore, Punjab, Pakistan07-2010
Matric (SSC) - Science
Minhaj Girls High School
Lahore, Punjab, Pakistan05-2008
Skills
- Goals and performance
- Sales reporting
- Team building and development
- Sales goals
- Staff management
- Sales team supervision
- Documentation skills
- Sales expertise
- Client needs assessments
- Order management
- Personnel training
- Team management
- Proficient in software handling & technology
- Sales presentations
- Systems and software expertise
- Presentations and meetings
- Strong leadership
- Sales tracking
- Sales records management
- Market intelligence
Cooking and Reciting NAAT
Cooking different dishes at home is my Hobby
Reciting NAAT in any Religious occasion
Languages
English
Professional Working
Arabic
Limited Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Assistant Sales Manager
Nishat Linen(PVT)
01.2017 - 12.2019
Cashier Supervisor
Nishat Linen (PVT)
01.2015 - 12.2016
Marketing & Training Coordinator
Nishat Linen (PVT)
01.2014 - 12.2014
Teacher's Aide Volunteer
Wapda Town Girls College
04.2013 - 11.2013
Master of Arts - Arabic
Minhaj Girls College
MBE - Business Education
PUNJAB UNIVERSITY
Bachelor of Arts - Education
Minhaj Girls Graduate College
FA - Arts Education
Minhaj Girls College
Matric (SSC) - Science
Minhaj Girls High School