Adeel Ahmed Shaheen
Lahore, Punjab,PB
Summary
Seasoned Operations Manager with extensive experience in security and operations management across diverse industries. Proven track record in directing staff recruitment, training, and building high-performing teams. Adept at budget management, strategic planning, and policy development to optimise workflow and increase efficiency. Demonstrated expertise in emergency response, customer relations, and compliance with regulatory requirements. Holds a UAE valid driving licence and certifications in health and safety, fire safety, CPR, first aid, and CCTV monitoring. Career goal: to leverage skills in team building and relationship management to drive organisational success.
Overview
17
17
years of professional experience
Work History
Senior Operation Officer
Thrive Services LLC
03.2024 - 10.2025
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Selected and mentored senior staff, creating successful leadership team.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Facilitated training programmes for staff on operational best practices, elevating team performance levels.
- Negotiated with suppliers to secure cost-effective contracts, resulting in a 10% reduction in supply chain expenses.
Operation security Supervisor
Spark security services
10.2020 - 05.2023
- Quickly attended emergency calls regarding security breaches, dealing with situations efficiency and timely.
- Ensured employees and customers felt safe and secure by staying visible at all times.
- Evaluated and verified employee performance through review of completed work assignments and work techniques.
- Supervised, planned and coordinated traffic and crowd control during special events.
- Oversaw maintenance of all post equipment, making requests for repair for faulty items.
Camp Boss
Spark Security Services
06.2018 - 09.2020
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Enhanced working relationships by participating in team-building activities.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
Patrolling supervisor
Spark security services
11.2016 - 05.2018
- Trained staff in till management practices including reviewing and reconciling daily transactions.
- Developed professional relations with company employees of organisation to enhance trust and reliability.
- Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.
- Monitored compliance with workplace policies and safety objectives.
- Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
Security Officer
Spark security services
02.2014 - 01.2016
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Issued visitor passes and temporary badges, keeping records of entry and exit to maintain security clearance levels.
- Monitored CCTV systems to identify disruptions or unlawful acts, promptly reporting any incidents to law enforcement agencies.
- Verified identification for authorised personnel and visitors to property.
Army Soldier
Pakistan army
01.2009 - 08.2013
- Partook in regular military exercises, both in UK bases and overseas, to practise for battle.
- Delivered humanitarian and disaster relief missions.
- Maintained extensive knowledge of first aid, CPR and emergency procedures through
- Participating in War Zarab azab Opration and awarded by tamga-jurrat
- Done SSG training
- Learned navigation techniques through map reading and compass use.
Education
Bachelor of Science - Computer science
Virtual University Campus,
Bahawal Nagar, PakistanSkills
- UAE valid Driving license
- Done Nebosh course Green world Group
- Done health and safety course UAE
- Fire safety
- CPR and First Aid
- Emergency evacuation
- CCTV monitoring
- Relationship-building and management
- Team building
- Budget management
- Effective communication
- PSBD Supervisor licence
- Sira Supervisor Licence
- Supplier negotiation
- Operations planning
Languages
English
Advanced
C1
Urdu
Advanced
C1
Arabic
Intermediate
B1
Hindi
Upper Intermediate
B2
Timeline
Senior Operation Officer
Thrive Services LLC
03.2024 - 10.2025
Operation security Supervisor
Spark security services
10.2020 - 05.2023
Camp Boss
Spark Security Services
06.2018 - 09.2020
Patrolling supervisor
Spark security services
11.2016 - 05.2018
Security Officer
Spark security services
02.2014 - 01.2016
Army Soldier
Pakistan army
01.2009 - 08.2013
Bachelor of Science - Computer science
Virtual University Campus,