ADEELA RASHID
Toba Tek Singh, Punjab
Summary
Dynamic professional with a proven track record at Allied School System, excelling in account management and client relations. Recognized for enhancing customer satisfaction through exceptional service and effective issue resolution. Adept at fostering teamwork and collaboration, while maintaining accurate records to support strategic decision-making.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
AMUSING PARK
08.2018 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Administrative Manager
Allied School System
03.2022 - 03.2023
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Account Manager
BIN ASLAM MART
05.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
No Degree - B.ED
ALLAMA IQBAL OPEN UNIVERISTY
Islamabad, Pakistan04-2023
Bachelor of Science - Zoology
GOVERMENT COLLAGE UNIVERISTY FAISALABAD
Faisalabad, Punjab, Pakistan09-2018
No Degree - INTERMEDIATE
HAROONABAD SCIENCE COLLAGE
SABZA ZAR COLONY HAROONABAD09-2014
No Degree - MATRIC
HAROONABAD SCIENCE SCHOOL
SABZA ZAR COLONY HAROONABAD08-2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Sales development
- Issue resolution
- Networking skills
Languages
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Timeline
Account Manager
BIN ASLAM MART
05.2023 - Current
Administrative Manager
Allied School System
03.2022 - 03.2023
Assistant Manager
AMUSING PARK
08.2018 - 03.2019
No Degree - B.ED
ALLAMA IQBAL OPEN UNIVERISTY
Bachelor of Science - Zoology
GOVERMENT COLLAGE UNIVERISTY FAISALABAD
No Degree - INTERMEDIATE
HAROONABAD SCIENCE COLLAGE
No Degree - MATRIC
HAROONABAD SCIENCE SCHOOL
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