Adeeba Akram
Johar Town, Punjab
Summary
Dynamic Senior Travel Agent with a proven track record at Reliance Travels, adept in tour package creation and renowned for exceptional customer service. Leveraged Galileo expertise to enhance travel planning processes, achieving notable customer satisfaction improvements. Demonstrated leadership in securing new business and fostering client relationships through strategic negotiation and personalized travel solutions.
Overview
4
4
years of professional experience
Work History
Senior Travel Agent
Reliance Travels
08.2023 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Travel Sales Executive
Emenac Call Center Services
10.2020 - 08.2023
- Generated travel-related reports for clients to facilitate decision-making.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Education
Bachelor of Science - Software Engineering
Punjab University
Lahore12-2025
Skills
- Tour package creation
- Galileo
- Travel insurance
- Corporate travel management
Languages
Urdu
Native language
English
Proficient
C2
Timeline
Senior Travel Agent
Reliance Travels
08.2023 - Current
Travel Sales Executive
Emenac Call Center Services
10.2020 - 08.2023
Bachelor of Science - Software Engineering
Punjab University
Similar Profiles
KARAN NEHRAKARAN NEHRA
Captain at RELIANCE TRANSPORT AND TRAVELS PVT LTDCaptain at RELIANCE TRANSPORT AND TRAVELS PVT LTD
ROHAN RANASINGHEROHAN RANASINGHE
Consultant at WINGS CLASSIC TOURS & TRAVELS LTD / WINGS TRAVELSConsultant at WINGS CLASSIC TOURS & TRAVELS LTD / WINGS TRAVELS
Aditi AsuriAditi Asuri
Intern at Vasan TravelsIntern at Vasan Travels