Abrar Hashmi
Account Manager
Lahore
Summary
Personable Account Manager with 7+ years of Transport industry experience. Gifted at lead generation and efficiently resolving customer issues. Increases business opportunities through outstanding client presentations, effective communication skills and dedication to customer service.
Overview
7
7
years of professional experience
Work History
Quality control officer
SWVL Transport Company
09.2019 - 09.2020
- Enhanced quality control measures by implementing strict protocols and guidelines.
- Participated actively in regular audits which kept us aligned with international standards.
- Compiled comprehensive reports detailing all inspection findings which helped track progress towards set goals.
Training & onboarding specialist
SWVL Transport Company
09.2020 - 12.2021
- Optimised learning environment by utilising various teaching methods.
- Researched current industry trends to keep training content relevant.
- Developed e-learning modules, increased accessibility to training materials.
- Updated records with employee status, personal information and agreement term changes.
- Collaborated with department heads in identifying training needs and gaps.
Customer support specialist
SWVL Transport Company
12.2021 - 12.2022
- Provided feedback on customer interactions to enhance company's products and services.
- Boosted customer satisfaction by resolving complex queries swiftly.
- Developed personalised solutions to ensure customer satisfaction at all times.
- Managed inbound calls for a seamless customer experience.
- Handled complaints effectively, resulting in increased loyalty from customers.
Account manager
Buscaro Transport Company
10.2025 - Current
- Negotiated contracts to secure profitable deals.
- Prepared detailed reports to provide insight into account performance.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Achieved client satisfaction by managing key accounts effectively.
- Collaborated with sales team for achieving shared objectives.
Social Media Marketing Intern
NAVCO
09.2025 - Current
Education
B.com - Accounting & Stats
01-2018
I.com - Economics
01-2016
GPA: Grade B
Matriculation - computer Science
01-2014
GPA: Grade B
Skills
Good Knowledge of MS Office
Good Knowledge of MS Word
Good Knowledge about Internet Surfing
Multitasking efficiency
Account development
Social media marketing
PERSONAL PROFILE
- Good communication, leadership, management and problem solving skills.
- Able to work with minimal supervision and as a cooperative team member.
- Detail-oriented, self-motivated work style, ability to master new skills quickly.
Timeline
Account manager - Buscaro Transport Company
10.2025 - Current
Social Media Marketing Intern - NAVCO
09.2025 - Current
Customer support specialist - SWVL Transport Company
12.2021 - 12.2022
Training & onboarding specialist - SWVL Transport Company
09.2020 - 12.2021
Quality control officer - SWVL Transport Company
09.2019 - 09.2020
Government College of gullberg - I.com, Economics
BISE Lahore - Matriculation, computer Science
PUNJAB UNIVERSITY - B.com, Accounting & Stats