ABIDA SALEEM

- Spearheaded a high-performing team to drive strategic growth through collaborative partnerships with key property stakeholders, including dealers and marketing agencies

- Conceptualized and executed tailored engagement strategies to secure and retain partnerships, ensuring seamless coordination, solution delivery, and exceptional service standards.

- Demonstrated expertise in real estate market analysis, trends, and sales strategies, providing actionable insights to optimize business outcomes

- Successfully managed and coordinated cross-functional teams to achieve business objectives, ensuring alignment with organizational goals and vision

• Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
• Conducted market research to identify industry trends and inform strategic decisions for growth.
• Aligned sales objectives with corporate goals by creating strategic plans that balanced short-term wins with long-term sustainability.
• Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
• Contributed to overall company growth by sharing expertise during executive meetings, informing decision-making processes.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
• Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
• Maintained and managed customer files and databases.
• Conducted regular training sessions for new team members, promoting best practices in customer support operations.
• Generated reports to track performance and analyze trends.

• Facilitated meetings to communicate team performance goals and results.
• Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
• Established and maintained performance, quality and service standards for professional customer care.
• Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Held weekly team meetings to inform team members on company news and updates.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.