Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ABIDA  IBRAHIM

ABIDA IBRAHIM

Lahore, Punjab

Summary

Proven ADMIN OFFICER at Lahore Oxford Grammar School, adept in CRM software and assertiveness, significantly enhanced office productivity and customer service success rates. Expert in streamlining operations and fostering professional relationships, showcasing a blend of technical proficiency and interpersonal skills.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

CUSTOMER RELATION OFFICER

ALLIED SCHOOL ARIFWALA CAMPUS

ADMIN OFFICER

LAHORE OXFORD GRAMMAR SCHOOL
02.2016 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Trained and supervised employees on office policies and procedures.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Updated reports, managed accounts, and generated reports for company database.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Served as corporate liaison for finance, IT, and marketing departments.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Reconciling bank statements and ensuring financial records are accurate.
  • Preparing and sending invoices for school fees, and collecting payments from students.
  • Managing day to day school maintenance ,cleaning and organizing events .


COMPUTER INSTRUCTER

GUIDANCE INSTITUTE OF MODERN STUDIES
01.2010 - 02.2011

COMPUTER OPERATOR CUM OFFICE ASSISSTANCE

PROFESSIONAL COLLEGE ARIFWALA
07.2009 - 09.2009

Art Teacher

DIVISIONAL PUBLIC SCHOOL ,ARIFWALA
12.2011 - 10.2012

Education

Master of Science - HUMAN RESOUCE DEVELOPMENT

VIRTUAL UNIVERSITY LOGS CAMPUS FEROZEPUR ROAD LHR
PUNJAB,PAKISTAN

Bachelor of Arts - SOCIOLOGY

ALLAMA IQBAL OPEN UNIVERSTY ,ISLAMABAD
PUNJAB ,PAKISTAN
02-2015

No Degree - SPOKEN COURSE

GUIDANCE INSTITURE OF MODERN STUDIES
PUNJAB,PAKISTAN
08-2010

No Degree - COMPUTER APPLICATION &DATA BASE MANAGEMENT

PUNJAB VOCATIONAL TRAINING COUNCIL
PUNJAB,PAKISTAN
12-2009

Associate of Arts - DRAWING TEACHING

ISLAMABAD ACADEMY ,251,ST.62 SECTOR I-10/1,
PUNJAB,PAKISTAN
01-2005

Skills

  • Assertiveness
  • Feedback collection
  • CRM software proficiency
  • Email management
  • Customer Relations
  • Schedule Management
  • Account Management

Certification

COMPUTER APPLICATION & DATA BASE MANAGEMENT


Timeline

ADMIN OFFICER

LAHORE OXFORD GRAMMAR SCHOOL
02.2016 - Current

Art Teacher

DIVISIONAL PUBLIC SCHOOL ,ARIFWALA
12.2011 - 10.2012

COMPUTER INSTRUCTER

GUIDANCE INSTITUTE OF MODERN STUDIES
01.2010 - 02.2011

COMPUTER OPERATOR CUM OFFICE ASSISSTANCE

PROFESSIONAL COLLEGE ARIFWALA
07.2009 - 09.2009

COMPUTER APPLICATION & DATA BASE MANAGEMENT


CUSTOMER RELATION OFFICER

ALLIED SCHOOL ARIFWALA CAMPUS

Master of Science - HUMAN RESOUCE DEVELOPMENT

VIRTUAL UNIVERSITY LOGS CAMPUS FEROZEPUR ROAD LHR

Bachelor of Arts - SOCIOLOGY

ALLAMA IQBAL OPEN UNIVERSTY ,ISLAMABAD

No Degree - SPOKEN COURSE

GUIDANCE INSTITURE OF MODERN STUDIES

No Degree - COMPUTER APPLICATION &DATA BASE MANAGEMENT

PUNJAB VOCATIONAL TRAINING COUNCIL

Associate of Arts - DRAWING TEACHING

ISLAMABAD ACADEMY ,251,ST.62 SECTOR I-10/1,
ABIDA IBRAHIM