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ABID WAZIR
Professional Banker
DARA ADAM KHEL
Summary
Accomplished banking professional with a proven track record at Habib Metropolitan Bank, adept in Operations Management and Organizational Leadership. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant process optimizations. Skilled in Relationship Building and Performance Monitoring, consistently surpassed sales targets and led teams to excel in compliance and service excellence.
Overview
8
8
years of professional experience
Work History
CD INCHARGE
Habib Metropolitan Bank
2021.08 - Current
- Accounts Management :supervises the creation, maintenance, and closure of CD/SA Accounts, ensuring accuracy and adherence to policies and procedures.
- Compliance and Regulation: Ensure all operations comply with relevant regulations, internal policies, and industry best practices.
- Process Optimization:Identify and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
- Customer Service:Provide exceptional service to customers, addressing inquiries and resolving related issues.
- Reporting and Documentation:Prepare and review reports related to customer transections, including profit calculations, renewals, and terminations.Maintain accurate records and documentation.
- Team Leadership:Lead and train a team of staff involved in operations, fostering a collaborative and productive work environment.
- Risk Management:Monitor and mitigate operational risks associated with CD accounts, implementing controls and preventive measures as necessary.
- Audit and Quality Assurance:Participate in internal and external audits, ensuring all processes and documentation are in compliance with audit requirements.
Customer Service Officer
Bank Alfalah Limited
2019.04 - 2021.08
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Streamlined checkout process by quickly bagging items and efficiently handling payment methods.
- Managed cash register operations, ensuring accuracy in all financial transactions.
- Increased customer satisfaction by providing efficient and accurate transactions at the counter.
- Handled high volumes of customers during peak hours, maintaining composure under pressure.
- Reduced wait times for customers by consistently prioritizing speed without sacrificing accuracy or quality of service.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured compliance with company policies and procedures, maintaining the highest standards of professionalism.
Teller Service Officer
MCB Bank Ltd
2018.04 - 2019.04
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
Sales Consultant Representative
EFU Life Assurance
2017.10 - 2018.03
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Developed a deep understanding of industry trends and competitor offerings to provide effective solutions for clients'' unique challenges.
Assistant To Member of National Assembly
National Assembly of Pakistan
2017.03 - 2018.02
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
MBA - FINANCE
COMSATS INSTITUTE OF INFORMATION AND TECHNOLOGY
Abbottabad, Khyber Pakhtunkhwa, Pakistan 2001.04 -
BACHELOR OF COMMERCE-(B.COM) - Accounting And Business Management
KUST
Kohat, Khyber Pakhtunkhwa, Pakistan 2001.04 -
DIPLOMA INN COMMERCE-D.COM - Accounts
Govt College of Management Science-GCMS
Kohat, Khyber Pakhtunkhwa, Pakistan 2001.04 -
Secondary School Certificate(SSC) - Science
Govt High School Bosti Khel
Dara Adam Khel 2001.04 -
Skills
Operations Management
Organizational Leadership
Relationship Building
Customer Service
Performance monitoring
Problem-Solving
Emergency Management
Verbal/written communication
Accomplishments
- Islamic Banking Curricula-2024- Habib Metro Bank
- AML/CFT/CPF-Basics and Regulation-Habib Metro Bank
- FTC and Risk Management-Habib Metro Bank
- Cross Border Activity-Habib Metro Bank
- Common Reporting Standerds-(CRS)-Habib Metro Bank
- KYC,CDD,EDD-Habib Metro Bnak
- Participated in 15 Days successful training on TSO batch 2018 of MCB Bank Limited.
- Participated in 7 Days successful training on polling agent from NDI( National democratic institute
- Participated in 5 Days Training workshop (Word press, Zen Card, Joomla), CIIT Abbottabad.
- Participated in One Day training Workshop “Excel with Ms.-Excel”, CIIT Abbottabad.
- Participated in one Day Research training work Shop “MENDELEY”, CIIT Abbottabad.
- Participated in One Training Work shop “The Art of Public Speaking” TechValley Abbottabad.
- 2 month Peachtree Training from Highlight Eng. & Computer Language Academy Kohat, 2012
- 3 Month Ms. Office from Skill Development Council KPK, Pakistan, 2009
Software
T-24
H-plus
Oracle
Languages
Pashto
Native language
Urdu
Proficient
C2
English
Upper intermediate
B2
Hobbies
Books/News Papers Reading, Internet surfing, Badminton,Hiking
Timeline
CD INCHARGE
Habib Metropolitan Bank
2021.08 - Current
Customer Service Officer
Bank Alfalah Limited
2019.04 - 2021.08
Teller Service Officer
MCB Bank Ltd
2018.04 - 2019.04
Sales Consultant Representative
EFU Life Assurance
2017.10 - 2018.03
Assistant To Member of National Assembly
National Assembly of Pakistan
2017.03 - 2018.02
MBA - FINANCE
COMSATS INSTITUTE OF INFORMATION AND TECHNOLOGY
2001.04 -
BACHELOR OF COMMERCE-(B.COM) - Accounting And Business Management
KUST
2001.04 -
DIPLOMA INN COMMERCE-D.COM - Accounts
Govt College of Management Science-GCMS
2001.04 -
Secondary School Certificate(SSC) - Science
Govt High School Bosti Khel
2001.04 -
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