15 years of success in customer service, operations, and sales across logistics and telecom sectors. Expertise in surpassing sales targets, growing client portfolios, and ensuring exceptional customer satisfaction. Proven ability to manage sales and account development in dynamic environments. Strong multitasking skills and effective collaboration with teams.
· Developed and executed sales strategies to achieve sales and profit goals.
· Led and motivated the sales team, providing ongoing training and support.
· Consistently met or exceeded sales quotas and performance standards.
· Delivered exceptional customer service and implemented market research initiatives.
· Collected and utilized customer feedback to enhance service delivery.
· Achieved and surpassed sales targets through strategic planning and leadership.
· Ensured continuous development and training of the sales team.
· Executed sales and marketing plans to increase market share and profitability.
· Managed customer feedback and addressed service concerns proactively.
· Built strategic partnerships with executive decision-makers.
· Led the sales process from prospecting through closing deals.
· Collaborated closely with operations to deliver high-quality services.
· Resolved critical client issues through effective negotiations.
Streamlined air and sea import queries through efficient logistics planning.
Negotiated pricing strategies to align with customer needs and minimize costs.
Cultivated strong relationships with existing and prospective clients.
Monitored shipment movements to guarantee timely deliveries.
Delivered high-quality customer service with prompt issue resolution.
Contributed to cross-functional team meetings to align objectives and strategies.
Educated customers on product offerings to improve overall experience.
Moments of magic (communication soft skills)
Ultimate selling
Exponential selling