ABEERA KHAN
CUSTOMER SERVICE
KARACHI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Load Controller
AIRSIAL LIMITED
KARACHI
11.2022 - Current
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- Drafted loading instructions for arrival and departures.
- Determined appropriate number of ULD (Unit Load Device) containers for A320 aircraft.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Confirmed proper handling of baggage and cargo on per-load basis.
- Trained team members to use proper loading and unloading techniques and comply with safety procedures.
- Served as central communications hub for dispatch, ground handlers and baggage control room.
Airport Customer Service Agent
AIRSIAL LIMITED
KARACHI
12.2020 - Current
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Operated PA system to make announcements regarding flight activity.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Brand Ambassador
EXPO CENTER
KARACHI
02.2019 - 07.2020
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Placed new and existing brand products in competitive retail locations.
Education
INTER IN COMMERCE - Ecommerce
GOVT.SCIENCE AND COMMERCE COLLEGE
KARACHI 01.2017 - 10.2018
Skills
Estimated Zero Fuel Weight (EZFW) Calculation
Notoc cargo management
Pre-Trip Weight Planning
Load Management
[Product] loading knowledge
Critical Thinking
Organization and Time Management
Training and Development
Teamwork and Collaboration
Data Entry
Decision-Making
Complaint resolution
Report preparation
Certification
MASS AND BALANCE COMPETENCY CERTIFICATE
Timeline
MASS AND BALANCE COMPETENCY CERTIFICATE
11-2023
DANGEROUS GOODS REGULATIONS CAT-9
12-2022
Load Controller
AIRSIAL LIMITED
11.2022 - Current
AVIATION SECURITY AWARENESS PROGRAM
01-2022
SAFETY MANAGEMENT SYSTEM (SMS)
01-2022
Airport Customer Service Agent
AIRSIAL LIMITED
12.2020 - Current
Brand Ambassador
EXPO CENTER
02.2019 - 07.2020
INTER IN COMMERCE - Ecommerce
GOVT.SCIENCE AND COMMERCE COLLEGE
01.2017 - 10.2018