SPSS
Abeera Ali Khan
Senior Product Experience Analyst
Karachi, Sindh
Summary
Creative powerhouse with a flair for social media magic, project management finesse, and eye-catching design. I thrive on data crunching, process tweaking, and leading teams to success. Passionate about boosting customer experience, sparking engagement, and delivering top-notch results with a dash of innovation and a lot of enthusiasm!
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Product Experience Analyst
Us Mobile
2022.12 - Current
- Managed live chats, customer onboarding, and activations
- Handled refunds in coordination with the finance team
- Maintained and updated internal and customer-facing product guides
- Drove customer retention efforts with a 4.9/5 Trustpilot rating
- Contributed to CSAT analysis and QA evaluations to improve service quality
- Collaborated on cross-functional projects to optimize customer experience
Social Media Manager
Mirror Image Films
2021.01 - 2023.12
- Managed multiple platforms, maintaining a consistent brand voice and message
- Designed engaging posts and implemented SEO-driven strategies
- Increased engagement and built a loyal following through targeted, high-value content
- Monitored trends and adapted strategies to stay ahead of the curve
Customer Service Executive
IBEX Global
2021.01 - 2022.12
- Supported Walmart’s international campaign, focusing on customer experience
- Coordinated with logistics and back-office teams to resolve order issues
Side Gig
Mohmands
2019.01 - 2022.12
- Designed clothing and managed all aspects of logistics and delivery
- Handled social media marketing and customer engagement
- Built and maintained the brand’s online presence, driving sales and growth
Social Media Manager
Squareqom
2020.01 - 2020.11
- Managed social media strategy, content creation, and SEO for multiple client accounts
- Designed visual content and graphics aligned with brand guidelines
- Monitored trends to adapt strategies and increase engagement
- Led project timelines, team coordination, and client communication
News Editor
Voice of South Asia
2019.06 - 2019.08
- Researched, wrote, and edited news packages based on market trends and field reporting
- Conducted on-site coverage, recordings, and voiceovers for news segments
- Edited and produced final news content for broadcast or digital publication
Education
Master of Science - Project Management
SZABIST
Karachi, Sindh, Pakistan 2001.04 -
Bachelor of Science - Media Science
SZABIST
Karachi, Sindh, Pakistan 2001.04 -
Intermediate - Pre-Medical
Bahria College NORE-1
Karachi, Sindh, Pakistan 2001.04 -
School - General Science
DHACSS
Karachi, Sindh, Pakistan 2001.04 -
Skills
Data Analysis: MS Excel, Statistical & Predictive Modeling, Data Processing
Project & Process Management: Project Management, Process Improvement, Risk Mitigation
Strategic & Analytical Skills: Trend & Market Analysis, Business Intelligence, Research
Leadership & Collaboration: Team Leadership, Decision-Making, Problem-Solving
Communication & Documentation: Report Preparation, Incident Reporting, Verbal & Written Communication
Risk & Compliance: Risk Analysis, Audit Support, Data Integrity
Time Management & Efficiency: Deadline Adherence, Continuous Improvement
Software
Illustrator
Photoshop
Canva
Cooking, Arts and Crafts, Illustrating
- Master Chef: Whipping up mouthwatering recipes that always get rave reviews! Competed in cooking contests, with the legendary Zubaida Appa herself as a judge—no big deal.
- Art Extraordinaire: Took over Pakistan with my brush! Participated in every art competition from school to college, showcasing my creative flair.
- Illustration Wiz: From doodles to detailed designs, I’m all about turning blank pages into masterpieces.
Timeline
Senior Product Experience Analyst
Us Mobile
2022.12 - Current
Social Media Manager
Mirror Image Films
2021.01 - 2023.12
Customer Service Executive
IBEX Global
2021.01 - 2022.12
Social Media Manager
Squareqom
2020.01 - 2020.11
News Editor
Voice of South Asia
2019.06 - 2019.08
Side Gig
Mohmands
2019.01 - 2022.12
Master of Science - Project Management
SZABIST
2001.04 -
Bachelor of Science - Media Science
SZABIST
2001.04 -
Intermediate - Pre-Medical
Bahria College NORE-1
2001.04 -
School - General Science
DHACSS
2001.04 -