Summary
Overview
Work History
Education
Skills
Software
Cooking, Arts and Crafts, Illustrating
Timeline
Generic

Abeera Ali Khan

Senior Product Experience Analyst
Karachi, Sindh

Summary

Creative powerhouse with a flair for social media magic, project management finesse, and eye-catching design. I thrive on data crunching, process tweaking, and leading teams to success. Passionate about boosting customer experience, sparking engagement, and delivering top-notch results with a dash of innovation and a lot of enthusiasm!

Overview

6
6
years of professional experience
4
4
Languages

Work History

Senior Product Experience Analyst

Us Mobile
12.2022 - Current
  • Managed live chats, customer onboarding, and activations
  • Handled refunds in coordination with the finance team
  • Maintained and updated internal and customer-facing product guides
  • Drove customer retention efforts with a 4.9/5 Trustpilot rating
  • Contributed to CSAT analysis and QA evaluations to improve service quality
  • Collaborated on cross-functional projects to optimize customer experience

Social Media Manager

Mirror Image Films
01.2021 - 12.2023
  • Managed multiple platforms, maintaining a consistent brand voice and message
  • Designed engaging posts and implemented SEO-driven strategies
  • Increased engagement and built a loyal following through targeted, high-value content
  • Monitored trends and adapted strategies to stay ahead of the curve

Customer Service Executive

IBEX Global
01.2021 - 12.2022
  • Supported Walmart’s international campaign, focusing on customer experience
  • Coordinated with logistics and back-office teams to resolve order issues

Side Gig

Mohmands
01.2019 - 12.2022
  • Designed clothing and managed all aspects of logistics and delivery
  • Handled social media marketing and customer engagement
  • Built and maintained the brand’s online presence, driving sales and growth

Social Media Manager

Squareqom
01.2020 - 11.2020
  • Managed social media strategy, content creation, and SEO for multiple client accounts
  • Designed visual content and graphics aligned with brand guidelines
  • Monitored trends to adapt strategies and increase engagement
  • Led project timelines, team coordination, and client communication

News Editor

Voice of South Asia
06.2019 - 08.2019
  • Researched, wrote, and edited news packages based on market trends and field reporting
  • Conducted on-site coverage, recordings, and voiceovers for news segments
  • Edited and produced final news content for broadcast or digital publication

Education

Master of Science - Project Management

SZABIST
Karachi, Sindh, Pakistan
04.2001 -

Bachelor of Science - Media Science

SZABIST
Karachi, Sindh, Pakistan
04.2001 -

Intermediate - Pre-Medical

Bahria College NORE-1
Karachi, Sindh, Pakistan
04.2001 -

School - General Science

DHACSS
Karachi, Sindh, Pakistan
04.2001 -

Skills

Data Analysis: MS Excel, Statistical & Predictive Modeling, Data Processing

Software

SPSS

Illustrator

Photoshop

Canva

Cooking, Arts and Crafts, Illustrating

  • Master Chef: Whipping up mouthwatering recipes that always get rave reviews! Competed in cooking contests, with the legendary Zubaida Appa herself as a judge—no big deal.
  • Art Extraordinaire: Took over Pakistan with my brush! Participated in every art competition from school to college, showcasing my creative flair.
  • Illustration Wiz: From doodles to detailed designs, I’m all about turning blank pages into masterpieces.

Timeline

Senior Product Experience Analyst

Us Mobile
12.2022 - Current

Social Media Manager

Mirror Image Films
01.2021 - 12.2023

Customer Service Executive

IBEX Global
01.2021 - 12.2022

Social Media Manager

Squareqom
01.2020 - 11.2020

News Editor

Voice of South Asia
06.2019 - 08.2019

Side Gig

Mohmands
01.2019 - 12.2022

Master of Science - Project Management

SZABIST
04.2001 -

Bachelor of Science - Media Science

SZABIST
04.2001 -

Intermediate - Pre-Medical

Bahria College NORE-1
04.2001 -

School - General Science

DHACSS
04.2001 -

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Abeera Ali KhanSenior Product Experience Analyst