Tehmas Zaman
Customer Care Representative
Hassan Abdal,PB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Support Executive
Creative Land - USA
2023.01 - 2023.11
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
PPC Executive
MS PAKISTAN
2022.04 - 2022.12
- Currently working on a Digital Branding and designing Campaign
- Enhanced customer acquisition through strategic remarketing campaigns tailored towards specific audience segments.
- Monitored industry trends and competitor activity, adjusting strategies accordingly to maintain a competitive edge.
- Continuously tested new ad formats and features to enhance campaign performance.
- Conducted thorough keyword research to identify high-performing keywords for ad campaigns.
- Created compelling ad copy to increase click-through rates and conversions.
Digital Marketing Executive
Immentia
2020.06 - 2022.03
- Core objective is to look after social media, Google and in App campaigns to drive conversions, traffic, leads, sales and views.
- Enhanced brand awareness through the creation of compelling social media content and daily management of company profiles.
Associate Executive
FikiFoo
2019.12 - 2020.06
- Core responsibility was to develop relationship with restaurants and bring new clients.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Introduced new methods, practices, and systems to reduce turnaround time.
Freelance Content Writer
Lancerhop
2020.03 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Performed keyword research to optimize content for SEO.
Education
Diploma in business administration (DBA) -
Vocational training center
Karachi, SindhAdvance English language course -
Eureka
Karachi, SindhIntermediate - undefined
Aisha Bawany boys college
Karachi, SindhMetric - undefined
St. Patrick
Karachi, SindhSkills
Good Communication skills
Call center experience
Problem-solving abilities
Complaint resolution
Loyal and good team player
Dedicated and Hard Working
Well-versed with Social Media
Good command on MS Office
Good Command on English
Good Communication skills
Languages
Urdu
Native language
English
Advanced
C1
Timeline
Customer Support Executive
Creative Land - USA
2023.01 - 2023.11
PPC Executive
MS PAKISTAN
2022.04 - 2022.12
Digital Marketing Executive
Immentia
2020.06 - 2022.03
Freelance Content Writer
Lancerhop
2020.03 - Current
Associate Executive
FikiFoo
2019.12 - 2020.06
Diploma in business administration (DBA) -
Vocational training center
Advance English language course -
Eureka
Intermediate - undefined
Aisha Bawany boys college
Metric - undefined
St. Patrick