AbdurRehman Saeed
Lahore
Summary
An adaptable and results-oriented professional with a strong academic background in Biotechnology and a proven track record in sales and customer support. Experienced in managing complex travel reservations and providing exceptional service across various platforms. Eager to leverage a passion for new challenges and a commitment to continuous learning to drive success in a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
Customer/Sales Associate
Cosmot INT
06.2023 - 08.2025
- In my capacity at Cosmos International, I've excelled as a versatile professional handling sales, customer service, and travel expertise. Seamlessly transitioning between roles, I've fostered strong client relationships as a Sales Representative, ensured satisfaction through exceptional service as a Customer Service agent.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
Customer Relation & Social Media Manager
Shopping Haul
04.2023 - 06.2023
- Worked for an online platform for ladies' brand suits, spanning advertisement for better marketing strategies in order to promote the brand.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Assistant Business Developer
Expert Advice
11.2022 - 04.2023
- Working remotely and performing these jobs
- Assist Business Developer
- Email Marketing
- Data Extraction Team Lead
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
BS - BIOTECHNOLOGY
Superior University
06.2022
F.Sc - Pre Medical
Islamia college civilines
06.2017
Matriculation - undefined
Iqra Huffaz Secondary School
06.2017
Skills
- Data extraction
- Salesforce
- Lead Generation
- Customer Support
- Skrapio
- Customer consultation
- Industry awareness
- Credit card processing
- CRM software proficiency
- Phone etiquette
- FLUENT In English Language
- Travel arrangements
- Advanced itinerary planning
- Global travel experience
- Travel insurance
- Special needs travelers
- Inbound sales
- Order management
Languages
English
Hobbies and Interests
Book Reading, Research, Cricket
Timeline
Customer/Sales Associate
Cosmot INT
06.2023 - 08.2025
Customer Relation & Social Media Manager
Shopping Haul
04.2023 - 06.2023
Assistant Business Developer
Expert Advice
11.2022 - 04.2023
F.Sc - Pre Medical
Islamia college civilines
Matriculation - undefined
Iqra Huffaz Secondary School
BS - BIOTECHNOLOGY
Superior University
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