Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
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Abdur Rahman

Peshawar

Summary

Experienced logistics and operations professional with a proven track record of growth—progressing from Fleet Supervisor to Distribution Center Head. I bring over 7 years of expertise in last-mile delivery, warehouse operations, and team leadership.

Skilled in managing high-volume logistics hubs, optimizing processes, improving KPIs, and leading cross-functional teams. Known for driving operational excellence, reducing inefficiencies, and delivering consistent results under pressure.

Currently overseeing end-to-end DC operations including inbound, storage, outbound, and last-mile, with a focus on performance, compliance, and continuous improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Distribution Center (DC) Head

Speedaf Logistics Pvt Ltd
07.2025 - Current
  • Reporting directly to the CEO and ensuring operational alignment with the company’s strategic goals.
  • Lead overall warehouse operations with a team of 35 indoor staff, ensuring smooth inbound receipt, parcel processing, sorting, staging, and timely outbound dispatch.
  • Developed and enforced SLAs for outbound shipment dispatch based on destination distances, traffic patterns, and service urgency:
  • Onboarding and managing delivery staff under my payroll, including designing commission slabs & route optimization to drive performance.
  • Onboarded and manage 30 riders under my payroll, eliminating dependency on 3PL providers and reducing delivery costs.
  • Collaborating with cross-functional teams/DCs for smooth, on-time shipments and service excellence.
  • Enforced HSSE, 5S standards, and warehouse safety compliance; ensured a clean, organized, and legally compliant workspace.
  • Monitoring the full inbound-to-outbound lifecycle to prevent delays, misroutes, or losses.

Hub Lead

Daraz.pk (Alibaba Group)
03.2023 - 06.2025
  • Led and supervised a team of 100+ delivery and indoor staff, achieving 87% efficiency and a 94% success rate.
  • Optimized delivery routes using data analysis (distance, traffic, volume) to enhance operational efficiency.
  • Implemented and monitored KPIs (e.g., efficiency, success rate, DSAT score) through daily, weekly, and monthly performance reports.
  • Enforced safety protocols, conducted 5S & HSSE training, and maintained a 4.9/5.0 safety score.
  • Managed last-mile hub operations, ensuring timely receiving and dispatching of line-haul & H2H vehicles.
  • Proficient in operations software: LOP, LNP, Daraz Cloud, Daraz Flex, TMS, LMS, PIMMS, Admin Portal, Xspace.

Hub Coordinator

Daraz.pk (Alibaba Group)
05.2019 - 03.2023
  • Resolved customer queries and complaints, ensuring compliance with Daraz SOPs. Managed flow and educated customers on D-Force and related marketing.
  • Trained new sellers on Seller Center and organized Daraz Boot Camps.
  • Led a team of parcel processors, ensuring timely vendor drop-offs and efficient customer returns.
  • Managed hub administration, including rent, bills, and utilities, while supporting the City Manager in daily tasks.
  • Oversaw First Mile, Sort, Reverse Sort, Line-haul, and Last Mile operations, improving on-time delivery and reducing delays.
  • Conducted 5S audits & HSSE training, addressed rider performance issues, and streamlined rider onboarding processes.
  • Achieved daily targets for app downloads and seller sign-ups through effective teamwork and process optimization.
  • Coordinated logistics to ensure timely delivery of products across multiple channels.

Fleet Supervisor

Daraz.pk (Alibaba Group)
09.2018 - 05.2019
  • Organized, planned, and supervised daily route assignments for delivery teams, achieving 82% efficiency and an 87% success rate.
  • Monitored and improved daily efficiency and delivery success rates by addressing operational challenges.
  • Coordinated with dispatchers and cross-functional teams to ensure seamless delivery operations.
  • Ensured compliance with safety regulations and enhanced the well-being of delivery personnel.
  • Trained delivery teams in customer service and conflict resolution for sensitive situations.
  • Motivated and mentored delivery personnel to maintain high performance and success rates.
  • Assisted in recruiting quality delivery staff and optimized route schedules for maximum efficiency.
  • Analyzed operational data to identify opportunities for improving business efficiency.

Project Coordinator

Ahmadullah & Sons Construction Firm
01.2012 - 01.2015
  • Successfully coordinated multiple construction projects from initiation to handover, ensuring 100% milestone compliance and on-time delivery.
  • Improved project communication flow between clients, contractors, and suppliers, reducing change order conflicts by 30%.
  • Maintained 100% accuracy in project documentation, ensuring zero compliance issues during audits and inspections.
  • Optimized labor resource allocation by tracking attendance and productivity, increasing site efficiency by 15%
  • Contributed to a zero-incident safety record by implementing regular inspections and ensuring full adherence to safety protocols.

Education

Post Graduate Diploma - PGD in Supply Chain Management

Allama Iqbal Open University
Peshawar
01.2023

Master of Arts - Social Work

University of Peshawar
Peshawar
10.2018

Bachelor of Arts - Law/Social Work

University of Peshawar
Peshawar
10.2015

High School Diploma -

Quaid Institute of English Language & Computer Center
Peshawar
03.2013

Skills

  • Proficient with MS Office (Word, Excel, PowerPoint)
  • Operations Management
  • Customer Service
  • Team Management
  • Problem Solving
  • 5S & HSSE Trainer
  • Inventory Management
  • Audit

Accomplishments

  • Played a pivotal role (Pioneer) in the inception and establishment of Daraz’s Peshawar Hubs, which has since grown into a high-performing facility.
  • Achieved 99% linehaul inbound compliance, ensuring seamless inbound operations.
  • Maintained 87% daily/weekly efficiency and a 95% weekly success rate, driving operational excellence.
  • Attained 95% CTRO (Clock-in to First Attempt), optimizing delivery timelines and customer satisfaction.
  • Ensured 100% on-time handover & pickup in last-mile operations, enhancing delivery reliability.
  • Achieved a 95% customer returns pickup rate, streamlining reverse logistics processes.
  • Recognized as Last Mile Facility of the Month (2023) during the high-pressure 11.11 Campaign, managing peak load effectively.
  • Awarded Hub Lead of the Month (2023) for exceptional leadership during the 11.11 Campaign.
  • Achieved 99% reshipping compliance, ensuring timely and accurate order fulfillment.
  • Successfully onboarded 100% of D-Flex Delivery Personnel, expanding coverage to distant areas and improving service reach.

Certification

IELTS

Languages

English
Bilingual or Proficient (C2)

Timeline

Distribution Center (DC) Head

Speedaf Logistics Pvt Ltd
07.2025 - Current

Hub Lead

Daraz.pk (Alibaba Group)
03.2023 - 06.2025

Hub Coordinator

Daraz.pk (Alibaba Group)
05.2019 - 03.2023

Fleet Supervisor

Daraz.pk (Alibaba Group)
09.2018 - 05.2019

Project Coordinator

Ahmadullah & Sons Construction Firm
01.2012 - 01.2015

Post Graduate Diploma - PGD in Supply Chain Management

Allama Iqbal Open University

Master of Arts - Social Work

University of Peshawar

Bachelor of Arts - Law/Social Work

University of Peshawar

High School Diploma -

Quaid Institute of English Language & Computer Center
Abdur Rahman